Service Delivery Analyst

Detailed Description From Employer:

Service Delivery Analyst - 2 months + - £300-335pd Inside IR35 DOE - Full time - Remote with 2 days on site per month in Leeds

Looking for a Service Delivery Analyst who will be responsible for supporting the effective delivery and continuous improvement of services through the management of incidents, requests, reporting, and operational processes. The role works closely with internal teams, suppliers, and customers to ensure services are delivered efficiently and in line with agreed service levels, while also supporting Agile delivery practices and service governance activities.

Key Responsibilities

• Manage incidents, service requests, and problem records through to resolution, ensuring timely communication and escalation where required.
• Support service performance through the collection, analysis, and reporting of operational metrics, KPIs, and SLAs.
• Coordinate activities across internal teams, suppliers, and customers to support effective service delivery.
• Participate in Agile delivery activities including stand-ups, retrospectives, backlog refinement, and dependency tracking.
• Support major incident activities during business hours, ensuring actions and communications are coordinated effectively.
• Maintain service documentation, operational procedures, knowledge articles, and governance records.
• Support the administration and maintenance of service management tooling and processes.

Essential Skills

• Experience working within an IT Service Management environment.
• Strong understanding of Incident, Request, and Problem Management processes.
• Experience contributing to service reporting and operational performance metrics.
• Strong organisational skills with the ability to manage and prioritise multiple activities.
• Excellent communication and stakeholder management skills.
• Experience working within Agile delivery environments.
• Experience using tools such as Jira, Confluence, and ServiceNow.
• Working knowledge of ITIL principles and service management best practices.

Service Delivery Analyst - 2 months + - £300-335pd Inside IR35 DOE - Full time - Remote with 2 days on site per month in Leeds

This temporary contract is inside IR35 and will require working under the direction of the client delivery manager as part of a multi-disciplinary team. The successful candidate will follow established delivery processes and working practices.

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Should the role require the successful candidate to undergo and be eligible for UK Security Vetting. Clearance sponsorship will be provided where required. Due to the nature of the work, candidates should meet the relevant residency requirements. If applicable, Reserved Post nationality restrictions will be confirmed by the client. Damia is committed to inclusive recruitment and welcomes applicants from all backgrounds.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.