Responsible for managing service contracts, customer requests, contract renewals, pricing, and billing issues. Act as a liaison between customers, Sales, Finance, and Repair teams to ensure accurate contract processing and service coverage.
Key Responsibilities
- Process new service contracts and verify coverage details.
- Handle contract changes, renewals, terminations, and pricing updates.
- Resolve billing discrepancies and support overdue invoice collections.
- Coordinate with Sales, Finance, Customers, and Repair teams.
- Maintain accurate contract records, pricing terms, and effective dates.
- Generate reports and research historical contract information.
Required Skills
- Contract Administration / Service Contract Management
- Billing, Invoicing, and Invoice Reconciliation
- SAP and Salesforce (preferred)
- Microsoft Excel, Word, and Outlook
- Customer Service and Sales Operations
- Strong communication and coordination skills.
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
HR
Seniority Level:
Not Specified