Service Architect
Posted 5 days ago by ECS Resource Group Limited
£800 Per day
Inside
Remote
City of London, UK
Summary: The role of Service Architect focuses on designing and implementing a production-ready Observability Operating Model for a significant digital transformation initiative within a large enterprise. The architect will integrate modern monitoring and AIOps tools to create a cohesive observability service that enhances technical teams and delivers value to business units. This position requires collaboration with various stakeholders to ensure compliance and operational readiness. The engagement is for a duration of four months and is classified as inside IR35.
Key Responsibilities:
- Observability Service Architecture: Design a service-aligned structure that brings together the observability toolset into a consistent, scalable, and supportable platform.
- Automation & AIOps Integration: Define processes to support automated monitoring and intelligent operations; ensure service requirements are Embedded in use-case development.
- Operational Processes & Controls: Define governance, KPIs, and SLAs to support a seamless transition to BAU. Design the operating model required to manage and run the new service, including compliance readiness.
- Security Integration: Work with internal security stakeholders to ensure the observability service meets relevant security standards and risk requirements.
- Onboarding Framework: Develop a process to ensure that new projects and services are designed with observability in mind, and that all outputs are properly monitored and costed within governance frameworks.
- Process & Integration Assessment: Review existing service integration processes, identify gaps or areas for improvement, and align recommendations with wider programme and PMO structures.
Key Skills:
- Experience designing and implementing Observability Operating Models in large organisations.
- Strong understanding of observability principles, service architecture, and automation practices.
- Track record of embedding governance, operational readiness, and service scalability.
- Ability to engage across technical and business teams to integrate observability into broader transformation goals.
- Familiarity with compliance, risk management, and security considerations in large IT environments.
Salary (Rate): £800 per day
City: City of London
Country: UK
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: undetermined
Industry: IT
Contract Role: Service Architect - Observability Operating Model
Location: Remote (UK-based)
Duration: 4 Months (August - December 2025)
Engagement: Inside IR35
We are seeking an experienced Service Architect to support the design and implementation of a fully productionised Observability Operating Model for a major digital transformation programme within a large-scale enterprise.
The organisation is building out its observability capability through the deployment of a modern suite of monitoring and AIOps tools. The goal is to develop these into a cohesive and scalable Observability Service that supports technical teams and provides value to business Centres of Excellence.
Key Responsibilities:
Observability Service Architecture: Design a service-aligned structure that brings together the observability toolset into a consistent, scalable, and supportable platform.
Automation & AIOps Integration: Define processes to support automated monitoring and intelligent operations; ensure service requirements are Embedded in use-case development.
Operational Processes & Controls: Define governance, KPIs, and SLAs to support a seamless transition to BAU. Design the operating model required to manage and run the new service, including compliance readiness.
Security Integration: Work with internal security stakeholders to ensure the observability service meets relevant security standards and risk requirements.
Onboarding Framework: Develop a process to ensure that new projects and services are designed with observability in mind, and that all outputs are properly monitored and costed within governance frameworks.
Process & Integration Assessment: Review existing service integration processes, identify gaps or areas for improvement, and align recommendations with wider programme and PMO structures.
Required Experience:
Experience designing and implementing Observability Operating Models in large organisations.
Strong understanding of observability principles, service architecture, and automation practices.
Track record of embedding governance, operational readiness, and service scalability.
Ability to engage across technical and business teams to integrate observability into broader transformation goals.
Familiarity with compliance, risk management, and security considerations in large IT environments.
This is a key role in helping to shape and deliver a next-generation observability capability. If you're confident in designing scalable, service-focused monitoring frameworks, we'd love to hear from you.
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