Service Architect

Service Architect

Posted 5 days ago by ECS Resource Group Limited

£800 Per day
Inside
Remote
City of London, UK

Summary: The role of Service Architect focuses on designing and implementing a production-ready Observability Operating Model for a significant digital transformation initiative within a large enterprise. The architect will integrate modern monitoring and AIOps tools to create a cohesive observability service that enhances technical teams and delivers value to business units. This position requires collaboration with various stakeholders to ensure compliance and operational readiness. The engagement is for a duration of four months and is classified as inside IR35.

Key Responsibilities:

  • Observability Service Architecture: Design a service-aligned structure that brings together the observability toolset into a consistent, scalable, and supportable platform.
  • Automation & AIOps Integration: Define processes to support automated monitoring and intelligent operations; ensure service requirements are Embedded in use-case development.
  • Operational Processes & Controls: Define governance, KPIs, and SLAs to support a seamless transition to BAU. Design the operating model required to manage and run the new service, including compliance readiness.
  • Security Integration: Work with internal security stakeholders to ensure the observability service meets relevant security standards and risk requirements.
  • Onboarding Framework: Develop a process to ensure that new projects and services are designed with observability in mind, and that all outputs are properly monitored and costed within governance frameworks.
  • Process & Integration Assessment: Review existing service integration processes, identify gaps or areas for improvement, and align recommendations with wider programme and PMO structures.

Key Skills:

  • Experience designing and implementing Observability Operating Models in large organisations.
  • Strong understanding of observability principles, service architecture, and automation practices.
  • Track record of embedding governance, operational readiness, and service scalability.
  • Ability to engage across technical and business teams to integrate observability into broader transformation goals.
  • Familiarity with compliance, risk management, and security considerations in large IT environments.

Salary (Rate): £800 per day

City: City of London

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Contract Role: Service Architect - Observability Operating Model
Location: Remote (UK-based)
Duration: 4 Months (August - December 2025)
Engagement: Inside IR35

We are seeking an experienced Service Architect to support the design and implementation of a fully productionised Observability Operating Model for a major digital transformation programme within a large-scale enterprise.

The organisation is building out its observability capability through the deployment of a modern suite of monitoring and AIOps tools. The goal is to develop these into a cohesive and scalable Observability Service that supports technical teams and provides value to business Centres of Excellence.

Key Responsibilities:

  • Observability Service Architecture: Design a service-aligned structure that brings together the observability toolset into a consistent, scalable, and supportable platform.

  • Automation & AIOps Integration: Define processes to support automated monitoring and intelligent operations; ensure service requirements are Embedded in use-case development.

  • Operational Processes & Controls: Define governance, KPIs, and SLAs to support a seamless transition to BAU. Design the operating model required to manage and run the new service, including compliance readiness.

  • Security Integration: Work with internal security stakeholders to ensure the observability service meets relevant security standards and risk requirements.

  • Onboarding Framework: Develop a process to ensure that new projects and services are designed with observability in mind, and that all outputs are properly monitored and costed within governance frameworks.

  • Process & Integration Assessment: Review existing service integration processes, identify gaps or areas for improvement, and align recommendations with wider programme and PMO structures.

Required Experience:

  • Experience designing and implementing Observability Operating Models in large organisations.

  • Strong understanding of observability principles, service architecture, and automation practices.

  • Track record of embedding governance, operational readiness, and service scalability.

  • Ability to engage across technical and business teams to integrate observability into broader transformation goals.

  • Familiarity with compliance, risk management, and security considerations in large IT environments.

This is a key role in helping to shape and deliver a next-generation observability capability. If you're confident in designing scalable, service-focused monitoring frameworks, we'd love to hear from you.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process