Serval AI Project Manager (Serval AI & ESM)

About the Opportunity:

A recognized media & entertainment organization is seeking a Serval AI Project Manager for a role focused on enterprise service management and workflow automation.

Schedule:

• Monday to Friday

Hours:

• Standard business

Setting:

• Remote

Responsibilities:

• Lead the end-to-end implementation of the platform from planning and requirements through rollout and adoption
• Develop and maintain project plans, milestones, dependencies, risks, and delivery timelines
• Partner with IT, Security, IAM, HR, Engineering, and business stakeholders to identify workflow automation opportunities
• Coordinate integrations with enterprise systems, including identity, HR, collaboration, ticketing, and internal applications
• Manage project governance, status reporting, stakeholder communications, UAT, training, documentation, and change management

Qualifications:

• 5+ years of Project Management or Technical Project Management experience
• Experience implementing enterprise service management, IT service management, workflow automation, SaaS, AI, or employee experience platforms
• Strong understanding of enterprise workflows involving IT support, IAM, provisioning, onboarding/offboarding, and access managements
• Experience managing integrations across enterprise applications and platforms
• Demonstrated ability to manage projects spanning technical and non-technical stakeholders
• Strong understanding of Agile and traditional project management methodologies
• Excellent communication, organization, risk management, and stakeholder management skills
• Ability to translate technical requirements and implementation details into clear updates for senior leadership

Desired Skills:

• Experience with ESM or ITSM platforms such as ServiceNow or Jira Service Management
• Familiarity with identity and access technologies such as Okta, Microsoft Entra ID, SSO, RBAC, and automated provisioning
• Experience supporting AI-enabled workflow or automation initiatives
• Familiarity with APIs, SaaS integrations, webhooks, and enterprise system architectures
• Experience leading organizational change and adoption for new enterprise platforms