Overview
Client is migrating from PCCE to Webex Contact Center (WxCC) and requires dedicated support to the ongoing migration execution.
Tasks
- Call flow design assistance/input; configure and script IVRs.
- Configure voice call flows, queues, teams, and agents; convert agent groups to Webex.
- Support UAT, go-live, and Day 1 support activities.
Requirements:
- 5+ years of contact-center experience
- Webex Contact Center (WxCC) design and implementation experience
- Hands-on WxCC delivery: Configure and troubleshoot flows/IVRs, queues, teams, agents, routing, and related settings; take work through testing, UAT, cutover, go-live, and Day 1 support.
Nice to have
- Cisco PCCE
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior