Negotiable
Outside
Remote
England, UK
Summary: The Senior VMware Tanzu/VCF Escalation Engineer role is a part-time, remote position focused on providing high-level support for complex enterprise VMware environments, particularly involving Tanzu, Kubernetes, and NSX. This position requires expertise in troubleshooting and resolving escalated issues in mission-critical settings, operating as a senior subject matter expert. The role emphasizes flexibility and engagement on-demand rather than traditional ticket support, allowing engineers to tackle interesting technical challenges. Ideal candidates will have strong customer-facing skills and experience in managing multiple client environments.
Key Responsibilities:
- Provide high-level troubleshooting and support for complex enterprise VMware environments.
- Engage in platform stabilization, upgrades, and performance issue resolution.
- Act as a senior SME in difficult technical situations for enterprise customers.
- Support multiple client environments remotely, focusing on technical problems rather than routine administration.
- Deliver out-of-hours escalation support as required.
Key Skills:
- Strong VMware experience across vSphere, vCenter, vSAN, NSX-T, and Aria.
- Hands-on experience with Tanzu/TKG and Kubernetes.
- Experience in upgrades and life cycle management.
- Ability to troubleshoot complex multi-component environments.
- Knowledge of NSX overlay networking and load balancing.
- Familiarity with monitoring tools such as Grafana, Prometheus, Log Insight, or vROPS.
- Strong customer-facing communication skills.
Salary (Rate): undetermined
City: undetermined
Country: UK
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: Senior
Industry: IT
Senior VMware Tanzu/VCF Escalation Engineer (part time/Remote)
This role is for a senior VMware specialist joining a global remote support team focused on complex enterprise VMware environments, particularly around Tanzu, Kubernetes, NSX and the wider VMware stack.
Importantly, this is not traditional ticket support. The work is centred around high-level troubleshooting, platform stabilisation, upgrades, performance issues and complex escalations across mission-critical environments. You'd operate as a senior SME, stepping into difficult technical situations and helping enterprise customers resolve issues across infrastructure, networking and Kubernetes-based platforms.
The setup is flexible and operates more like an on-demand SME model than a standard Full time contract. Engineers typically support multiple client environments remotely, focusing on interesting technical problems rather than BAU administration.
Key requirements- StrongVMware experience across:
- vSphere, vCenter, vSAN, NSX-T, Aria
- Hands-on Tanzu/TKG and Kubernetes experience
- Experience with:
- upgrades & life cycle management
- troubleshooting complex multi-component environments
- NSX overlay networking & load balancing
- monitoring tools such as Grafana, Prometheus, Log Insight or vROPS
- Strong customer-facing communication skills
Contract details
- part time/on-demand engagement
- Fully remote
- Outside IR35
- UK hours preferred
- Flexible workload depending on demand
- Some out-of-hours escalation support required
- Ideal for senior freelance/fractional consultants looking for technically interesting work alongside existing engagements