Senior User Researcher
Posted Today by Talent
£550 Per day
Inside
Remote
London, England, United Kingdom
Summary: The Senior User Researcher role focuses on enhancing digital public services by integrating AI and interactive tools into user journeys. The position involves translating user research into actionable insights and developing strategic roadmaps for service expansion. The researcher will lead design discussions and ensure alignment between user needs and business goals, particularly in the context of the Teaching Vacancies service. Experience with Government Digital Service standards is essential for this role.
Key Responsibilities:
- Translate user research into actionable insights, creating detailed "As-Is" and "To-Be" journey maps for the Teaching Vacancies service.
- Identify strategic opportunities for innovation, integrating AI and interactive tools into the user journey.
- Define and document business requirements, balancing project objectives with first-party data collection needs.
- Lead design walkthroughs with stakeholders, using storytelling and evidence-based research to justify design decisions.
Key Skills:
- Demonstrated success in using user research to build "As-Is" and "To-Be" maps that solve user problems.
- Experience in modernizing user experiences with AI agents or interactive tools.
- Strong understanding of aligning user needs with business goals and optimizing data collection strategies.
- Expert-level communication skills for guiding stakeholders through complex design decisions.
- Experience with Government Digital Service (GDS) standards or public sector service design projects.
Salary (Rate): £550.00/daily
City: London
Country: United Kingdom
Working Arrangements: remote
IR35 Status: inside IR35
Seniority Level: Senior
Industry: IT
Job Description Senior User Researcher - Public Sector Remote Working £500-£550 - Per a day Inside IR35 4 Months Initially Help shape the future of digital public services. We are looking for a forward-thinking Senior User Researcher to drive the evolution of our digital platform. In this role, you will move beyond the basics to explore how interactive tools and AI can revolutionize the way we meet user needs. You won't just be validating current performance; you will be building the data infrastructure and strategic roadmap required to support future service expansion.
As a User Researcher You Will Be Responsible For
- Translate user research into actionable insights, creating detailed "As-Is" and "To-Be" journey maps specifically for the Teaching Vacancies service.
- Identify strategic opportunities for innovation, specifically looking for ways to integrate AI and interactive tools into the user journey to enhance the experience.
- Define and document business requirements, balancing project objectives with the need to increase first-party data collection for marketing optimization.
- Lead design walkthroughs with stakeholders, using compelling storytelling, evidence-based research, and design artefacts to justify decisions and drive the design direction.
As Senior User Researcher you will have the following experience:
- Demonstrated success in using user research to build "As-Is" and "To-Be" maps that solved tangible user problems and informed service design decisions.
- Experience in modernizing user experiences by successfully incorporating AI agents or interactive tooling into established workflows.
- A strong understanding of how to align user needs with business goals, specifically showing past success in optimizing data collection strategies for marketing purposes.
- Expert-level communication skills, with the ability to use narrative techniques and robust evidence to guide stakeholders through complex design decisions and justify strategic direction.
- Experience working within Government Digital Service (GDS) standards or on complex public sector service design projects is required for this role.
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