Senior Tecsys Elite WMS / Distribution ERP Specialist

About the Role

We are seeking an experienced Senior Tecsys Elite WMS / Distribution ERP L3 Application Support Specialist to provide advanced production support for warehouse, distribution, and supply chain operations.

You will serve as the Level 2/Level 3 escalation point for Tecsys-related issues, working closely with operations, IT, integration, infrastructure, automation, external vendors, and Tecsys support teams.

This is a hands-on role focused on complex troubleshooting, integrations, application stability, root-cause analysis, and continuous improvement.

What You'll Do:

• Provide L2/L3 production support for Tecsys Elite WMS and Elite Distribution ERP.
• Troubleshoot complex issues involving inventory, orders, transactions, interfaces, printing, jobs, performance, configuration, and user access.
• Investigate application logs, SQL/data, interface messages, file transfers, job status, and transaction workflows.
• Support integrations with ERP, EDI, carriers, automation/WCS, RF devices, reporting, label-printing, customer, and supplier systems.
• Troubleshoot APIs/web services, EDI, SFTP/FTP, batch jobs, middleware, and file- or message-based interfaces.
• Coordinate transaction retries, reprocessing, reconciliation, and recovery activities.
• Lead high-priority incident triage, impact assessment, communication, escalation, and resolution.
• Perform root-cause analysis and identify opportunities to prevent recurring incidents.
• Manage escalations with Tecsys and third-party vendors, providing detailed troubleshooting information and supporting evidence.
• Support approved configuration changes, workflow updates, master-data corrections, security changes, releases, cutovers, and hypercare.
• Maintain troubleshooting guides, runbooks, escalation procedures, and knowledge-transfer materials.
• Mentor L1/L2 support teams and business super users on common issues and support procedures.

Required Qualifications:

• 7+ years of experience supporting WMS, ERP, distribution, or supply chain applications.
• 4+ years of hands-on Tecsys Elite experience, or strong enterprise WMS/Distribution ERP experience with the ability to quickly learn Tecsys.
• Strong understanding of warehouse and distribution processes, including: Inbound and receiving, Order fulfillment, Inventory management and cycle counting, Procurement, Returns, Shipping and distribution, Enterprise system handoffs.
• Strong troubleshooting skills across application configuration, transactions, master data, integrations, reporting, security, devices, and operational workflows.
• Experience supporting integrations using APIs/web services, EDI, SFTP/FTP, batch jobs, and file-based interfaces.
• Ability to use SQL for troubleshooting, data validation, reconciliation, and root-cause analysis.
• Experience with incident, problem, change, release, and vendor management processes.
• Familiarity with ServiceNow, Jira, or similar ITSM platforms.
• Excellent communication skills and the ability to work effectively with business users, IT teams, technical teams, and vendors.

Preferred Qualifications:

• Direct production support experience with Tecsys Elite WMS and Elite Distribution ERP.
• Experience with Tecsys Itopia and/or additional Tecsys modules such as: Transportation Management (TMS), Delivery Management, TecsysIQ / Analytics, Order Management.
• Experience with relational databases, Oracle, Linux/Unix, Windows, scripting, job scheduling, monitoring tools, or cloud/SaaS environments.
• Experience supporting upgrades, releases, implementations, go-lives, cutovers, and hypercare.
• Experience in large-scale warehouse, distribution, logistics, or supply chain environments.

What Success Looks Like:

• In this role, you'll help ensure stable, reliable warehouse and distribution operations by: Resolving critical production issues quickly.
• Reducing recurring incidents and manual workarounds.
• Improving transaction reliability and system performance.
• Maintaining accurate and reconciled WMS, ERP, and shipping transactions.
• Supporting successful Tecsys releases, upgrades, and enhancements.
• Improving support processes, documentation, and knowledge across the organization.

The Ideal Candidate:

• You are a hands-on application support professional who understands both technology and warehouse operations. You can quickly diagnose complex problems, work calmly during production incidents, communicate clearly with non-technical stakeholders, and collaborate effectively with developers, infrastructure teams, vendors, and business users.
• If you have strong Tecsys Elite, WMS, distribution, integration, and production support experience, this is an opportunity to play a key role in keeping critical supply chain operations running reliably.