Senior Technical Product Manager (ServiceNow Platform & SAAS)- Remote work - Long Term Contract
Posted 3 days ago by 1757746420
Negotiable
Outside
Remote
USA
Summary: The Senior Technical Product Manager role focuses on providing hands-on support for product planning, execution, and delivery within the ServiceNow platform. This position complements existing Technical Product Managers by handling solutioning, requirements management, and execution tracking. The role is fully remote and is structured as a long-term contract. Candidates are expected to have extensive experience in managing product delivery and collaborating with cross-functional teams.
Key Responsibilities:
- Platform Solutioning & Support
- Perform L1 and L2 solutioning on the ServiceNow platform.
- Collaborate with architects and designers to refine requirements and validate feasibility.
- Requirements & Story Management
- Break down PRDs into detailed user stories.
- Manage backlog, maintain story hygiene, and ensure stories are test-ready.
- Track delivery status and follow up with engineers to ensure on-time execution.
- Execution & Delivery Support
- Drive UAT testing, validate outcomes, and close development tasks.
- Provide structured reporting on progress, risks, and blockers.
- Hypercare & Incident Management
- Support post-go-live stabilization during the hypercare period.
- Triage incidents, track resolution, and report on hypercare performance.
- Collaboration with Core TPMs
- Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
- Ensure smooth handoffs and visibility across all levels of product management.
Key Skills:
- Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
- Experience translating business requirements / PRDs into detailed user stories.
- Strong backlog management, story hygiene, and execution-tracking skills.
- Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
- Strong communication and reporting skills, with ability to simplify complex topics.
- Exposure to hypercare, incident triage, and post-go-live support.
- 10+ years of TPM or equivalent experience in SaaS / enterprise platforms.
- Experience with Customer Success, CSP, or related ServiceNow modules.
- Ability to operate in fast-paced, cross-functional environments with global teams.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
These roles are designed to complement the work of existing TPMs enabling faster product planning, execution, and delivery. While the existing TPMs focus on strategy, roadmap alignment, and stakeholder engagement, the contract TPMs will provide hands-on support in solutioning, requirements management, execution tracking, and hypercare stabilization.
Key Responsibilities
- Platform Solutioning & Support
- Perform L1 and L2 solutioning on the ServiceNow platform.
- Collaborate with architects and designers to refine requirements and validate feasibility.
- Requirements & Story Management
- Break down PRDs into detailed user stories.
- Manage backlog, maintain story hygiene, and ensure stories are test-ready.
- Track delivery status and follow up with engineers to ensure on-time execution.
- Execution & Delivery Support
- Drive UAT testing, validate outcomes, and close development tasks.
- Provide structured reporting on progress, risks, and blockers.
- Hypercare & Incident Management
- Support post-go-live stabilization during the hypercare period.
- Triage incidents, track resolution, and report on hypercare performance.
- Collaboration with Core TPMs
- Complement existing TPMs by focusing on execution and delivery, while they drive strategy and business alignment.
- Ensure smooth handoffs and visibility across all levels of product management.
Required Skills & Experience
- Hands-on knowledge of the ServiceNow platform with ability to solution requirements.
- Experience translating business requirements / PRDs into detailed user stories.
- Strong backlog management, story hygiene, and execution-tracking skills.
- Familiarity with Agile delivery tools (e.g., ServiceNow Agile, Jira).
- Strong communication and reporting skills, with ability to simplify complex topics.
- Exposure to hypercare, incident triage, and post-go-live support.
Preferred Qualifications
- 10+ years of TPM or equivalent experience in SaaS / enterprise platforms.
- Experience with Customer Success, CSP, or related ServiceNow modules.
- Ability to operate in fast-paced, cross-functional environments with global teams.