Senior Support Lead - IT Operations

Summary: HCL Technologies Limited is seeking an EPIC Analyst - Claims (Certified) to provide application support for the Epic PB module, focusing on incident management and system maintenance. The role involves troubleshooting issues related to revenue cycle operations and ensuring efficient billing workflows. Candidates should be comfortable in a ticket-driven support environment and may need to provide support during weekends and after hours. This position is remote and requires certification in Epic Resolute Professional billing/claims.

Key Responsibilities:

• Analyst provides day-to-day application support for the Epic PB module, with a primary focus on incident and service request ticket work, system maintenance, and incremental optimization
• This role supports revenue cycle operations by troubleshooting break/fix issues, maintaining existing build, and partnering with operational teams to ensure stable and efficient billing workflows
• This is a non-implementation; non-project heavy role intended for an analyst who is comfortable working in a ticket driven support environment
• Ability to support during weekend and after hours (Based on the need)

Key Skills:

• Active Epic Resolute Professional billing / Claims Certification Required
• 4-8 years of experience supporting Epic PB in a production or post go live environment
• Handson experience with ticket-based support and troubleshooting
• Working knowledge of hospital billing workflows, claims processing, and revenue cycle operations
• Ability to follow established change control, testing, and documentation standards
• Nice to Have Skills & Experience: EMR Skill, HL7, FHIR

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT