Senior Support Engineer
Posted 1 day ago by 1767815991
Negotiable
Outside
Remote
USA
Summary: The Senior Support Engineer role is focused on providing advanced technical support for healthcare platforms and secure cloud environments. The position requires strong system administration and troubleshooting skills, acting as a senior escalation point for enterprise customers. Responsibilities include resolving complex production issues, ensuring platform reliability, and collaborating with various teams to enhance operational stability. Candidates should be able to work independently and possess a solid technical background in relevant technologies.
Key Responsibilities:
- Investigate and resolve advanced support cases related to healthcare and enterprise SaaS platforms.
- Troubleshoot issues involving authentication and access control, secure system integrations, certificates, secrets, and encrypted communication.
- Reproduce customer issues by building and maintaining test environments using Linux, Docker, Kubernetes, and related technologies.
- Analyze logs, system behavior, and infrastructure metrics to identify root causes and provide permanent fixes.
- Guide customers on secure configurations, compliance best practices, and operational standards.
- Collaborate closely with Engineering, DevOps, Security, and Product teams to escalate defects, validate fixes, and improve platform stability.
- Develop and maintain runbooks, SOPs, and knowledge base documentation.
- Contribute to internal automation, tooling, and process improvements.
- Provide on-call or after-hours support for critical production incidents, as required.
Key Skills:
- 4+ years of experience in Technical Support, System Administration, DevOps, or a similar customer-facing technical role.
- Strong hands-on experience managing Linux-based systems in production.
- Proficiency with Kubernetes, Docker, Terraform, and shell scripting.
- Working knowledge of IAM concepts, authentication protocols, and API-based integrations.
- Experience with at least one major cloud provider: AWS, Azure, or Google Cloud Platform.
- Solid understanding of networking fundamentals, TLS/SSL, and system-level debugging (logs, processes, permissions).
- Proven ability to perform independent root cause analysis in complex environments.
- Excellent written and verbal communication skills in English.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Senior Support Engineer -US (Remote)
Location: United States 100% Remote
Duration: Long term contract
Candidates who can work independently are more preferred
Job Overview:
We are seeking a Senior Support Engineer with strong system administration and troubleshooting skills to support healthcare-focused platforms and secure cloud environments. In this role, you will act as a senior technical escalation point, working directly with enterprise customers and internal engineering teams to resolve complex production issues.
You will support systems spanning Linux environments, Kubernetes clusters, cloud infrastructure, IAM integrations, and secure access workflows, ensuring platform reliability, compliance, and operational stability.
Key Responsibilities:
Investigate and resolve advanced support cases related to healthcare and enterprise SaaS platforms.
Troubleshoot issues involving:
Authentication and access control
Secure system integrations
Certificates, secrets, and encrypted communication
Reproduce customer issues by building and maintaining test environments using Linux, Docker, Kubernetes, and related technologies.
Analyze logs, system behavior, and infrastructure metrics to identify root causes and provide permanent fixes.
Guide customers on secure configurations, compliance best practices, and operational standards.
Collaborate closely with Engineering, DevOps, Security, and Product teams to escalate defects, validate fixes, and improve platform stability.
Develop and maintain runbooks, SOPs, and knowledge base documentation.
Contribute to internal automation, tooling, and process improvements.
Provide on-call or after-hours support for critical production incidents, as required.
Requirements:
- 4+ years of experience in Technical Support, System Administration, DevOps, or a similar customer-facing technical role.
- Strong hands-on experience managing Linux-based systems in production.
- Proficiency with Kubernetes, Docker, Terraform, and shell scripting.
- Working knowledge of IAM concepts, authentication protocols, and API-based integrations.
- Experience with at least one major cloud provider: AWS, Azure, or Google Cloud Platform.
- Solid understanding of networking fundamentals, TLS/SSL, and system-level debugging (logs, processes, permissions).
- Proven ability to perform independent root cause analysis in complex environments.
- Excellent written and verbal communication skills in English.
Preferred Qualifications:
- Experience supporting healthcare IT platforms or regulated enterprise environments (HIPAA, compliance-driven systems).
- Exposure to security and identity technologies such as:
- Identity Providers (Okta, Azure AD, Ping)
- Secrets & Certificate Management (PKI, KMS)
- Zero Trust Architecture (ZTA)
- Privileged Access Management (PAM)
- Familiarity with DevOps and automation tools (CI/CD pipelines, Ansible, Terraform).
- Scripting or light programming experience (Python, Bash, etc.).
- Experience working with enterprise healthcare clients in production-critical environments.
Thanks & Regards
Vijaya Lakshmi
Lead Recruiter
Consulting | Staffing | Mobile & Web Solutions
Phone:
21800 Haggerty Road, Suite 204 Northville, Michigan 48167
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