Senior SnapLogic Production Support Engineer (L2/L3)

Role: Senior SnapLogic Production Support Engineer (L2/L3)

Location: Remote

• 5+ years of experience supporting and troubleshooting SnapLogic-based enterprise integrations in Production environments.
• Strong ability to analyze complex integration architectures, understand end-to-end business processes, and troubleshoot interconnected pipeline dependencies.
• Hands-on expertise in debugging SnapLogic pipelines, identifying root causes, and resolving critical incidents within SLA timelines.
• Experience reviewing pipeline logic, data mappings, expressions, error handling mechanisms, and integration design patterns.
• Solid understanding of REST/SOAP APIs, web services, file-based integrations, messaging frameworks, and enterprise application connectivity.
• Proficiency in log analysis, monitoring, performance tuning, and tracing transaction flows across multiple integrated systems.
• Strong knowledge of JSON, XML, SQL, and data transformation concepts, with the ability to diagnose data-related issues effectively.
• Ability to collaborate with application, infrastructure, database, network, and business teams to resolve complex cross-functional issues.
• Experience in change management, release validations, production deployments, and supporting business-critical applications in a 24x7 support model.
• Demonstrated capability to create support runbooks, mentor junior team members, drive continuous improvement initiatives, and enhance platform stability.

Preferred

• SnapLogic administration experience, familiarity with ServiceNow and monitoring tools, and exposure to large-scale enterprise integration ecosystems.