Over 10 Years of IT experience.
Strong SRE fundamentals applied to the endpoint / digital workplace domain: reliability thinking, demand reduction, "plan it / build it," shift-left and shift-out.
Hands-on expertise with DEX tooling (Lakeside SysTrack or similar tools) for data collection, analysis, remediation, and reporting.
Practical experience with a modern Microsoft endpoint stack: Intune, Entra, cloud-native/cloud-managed device management, and modern authentication.
Demonstrated ability to correlate operational data (tickets, telemetry, performance) into actionable insight and automation.
Excellent communication skills, able to translate technical details into a clear narrative for CIOs and senior leaders.
A genuine affinity for data and for building things, paired with the leadership presence to guide and expand a team.
Comfort operating on the day shift while collaborating across global (Mexico, India) teams.
Nice to Have
Scripting / automation and infrastructure-as-code experience.
Exposure to large-scale fleet, printer, and mobile-device management.
Prior experience standing up or scaling a DEX or endpoint-reliability practice across multiple regions.