Senior ServiceNow Engineer

Position Overview

We are seeking an experienced Senior ServiceNow Engineer for a large banking client. The ideal candidate will have strong hands-on ServiceNow engineering and development experience, with expertise in building and supporting secure, scalable ServiceNow solutions within complex enterprise environments.

Key Responsibilities

• Design, develop, configure, and support enterprise solutions on the ServiceNow platform.
• Develop and enhance ITSM capabilities including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Support ITOM, CMDB, Discovery, Service Mapping, and CSDM capabilities.
• Build workflows and automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and Glide APIs.
• Develop enterprise integrations using REST/SOAP APIs, IntegrationHub, MID Server, and web services.
• Maintain CMDB accuracy, service relationships, reconciliation, and data quality.
• Configure Service Catalog items, approvals, notifications, workflows, and automation.
• Troubleshoot complex platform, integration, workflow, and production issues.
• Support platform upgrades, releases, testing, deployments, and performance optimization.
• Implement and maintain ACLs, roles, authentication, security controls, and platform governance.
• Ensure ServiceNow solutions align with enterprise security, audit, risk, compliance, and change-management requirements.
• Collaborate with infrastructure, cloud, cybersecurity, application, architecture, and business teams.
• Conduct code reviews and mentor junior ServiceNow engineers.

Required Qualifications

• 8+ years of overall IT experience with strong hands-on ServiceNow development/engineering experience.
• Strong expertise in ServiceNow ITSM and core platform capabilities.
• Hands-on experience with JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, Flow Designer, UI Policies, and Service Catalog.
• Experience with ITOM, CMDB, Discovery, MID Server, Service Mapping, and CSDM.
• Strong experience with REST/SOAP APIs and enterprise integrations.
• Experience with ServiceNow security including ACLs, roles, groups, and authentication.
• Experience supporting enterprise ServiceNow upgrades, deployments, testing, troubleshooting, and production environments.
• Strong understanding of enterprise change-management and SDLC processes.
• Strong communication, troubleshooting, and stakeholder-management skills.

Preferred Qualifications

• Previous experience within banking or financial services is strongly preferred.
• Understanding of security, regulatory, audit, and compliance requirements within financial institutions.
• Experience with ITAM, HAM/SAM, SecOps, GRC/IRM, CSM, HRSD, or SPM is a plus.
• Experience integrating ServiceNow with Azure, AWS, Active Directory/Entra ID, monitoring, DevOps, and cybersecurity platforms.
• ServiceNow certifications such as CSA, CAD, CIS-ITSM, CIS-Discovery, or CIS-Service Mapping are preferred.
• Experience working in Agile/Scrum enterprise delivery environments.