Senior ServiceNow Developer (ITSM & CSM)
Posted 6 days ago by Stellar Professionals LLC
Negotiable
Undetermined
Remote
Remote or Athens, Georgia
Summary: We are seeking a Senior ServiceNow Developer to address development backlogs, enhance self-service capabilities, and provide technical guidance for a platform re-implementation. The role requires extensive experience in ServiceNow, particularly in ITSM and CSM modules. The position is remote, with the option to work from Athens, GA. The candidate should possess strong technical and communication skills to manage projects effectively.
Key Responsibilities:
- Tackle development backlogs and enhance self-service capabilities.
- Provide technical guidance for platform re-implementation.
- Implement core ServiceNow modules and manage rollouts, migrations, or major deployments.
- Update Service Portal/Employee Center and create custom Reports/Dashboards.
- Draft technical documentation and process guides within the ServiceNow Knowledge Base.
Key Skills:
- 3-5+ years of experience as a ServiceNow Developer or Administrator.
- Hands-on experience on a core ServiceNow Implementation team.
- Strong technical knowledge of ITSM and CSM modules.
- Advanced understanding of ServiceNow Best Practices and integration protocols.
- Working knowledge of HRSD and CMDB.
- ServiceNow Certifications (CSA, CAD, CIS) are preferred.
- Exceptional communication and problem-solving skills.
Salary (Rate): undetermined
City: Athens
Country: United States
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: Senior
Industry: IT
We are seeking a self-starting Senior ServiceNow Developer to tackle development backlogs, enhance self-service capabilities, and provide technical guidance for an upcoming platform re-implementation.
Logistics & Interview
- Work Arrangement: Remote
- Work Location: Athens, GA
- Interview Process: Web Cam or In-Person
- Shift: EST
Core Skills & Responsibilities
Primary Technical Requirements
- 3-5+ Years Experience as a ServiceNow Developer or Administrator.
- Implementation Experience: Direct, hands-on experience on a core ServiceNow Implementation team (rollouts, migrations, or major module deployments).
- Core Modules (Deep Expertise): Strong technical knowledge of ITSM (Incident, Problem, Change, Knowledge, Catalog) and CSM (Customer Service Management).
- Technical Proficiency: Advanced understanding of ServiceNow Best Practices, Client Scripts, Business Rules, UI Policies, Flow Designer, and integration protocols (REST/SOAP).
Secondary Modules & Frameworks
- Module Exposure: Working knowledge of HRSD (Human Resources Service Delivery) and CMDB.
- Portals & Analytics: Experience updating the Service Portal / Employee Center and creating custom Reports/Dashboards.
- Process Standards: Solid understanding of ITIL frameworks and structured change management.
Preferred Qualifications (Pluses)
- Prior experience within Higher Education or Government entities.
- ServiceNow Certifications: CSA (System Administrator), CAD (Application Developer), or CIS (Implementation Specialist in ITSM/CSM).
Professional Attributes
- Autonomy: Ability to manage time independently and drive projects from backlog to deployment.
- Communication: Exceptional skills in technical documentation and drafting process guides within the ServiceNow Knowledge Base.
- Problem-Solving: Strong customer service mindset to handle high-pressure, sensitive system issues.