Senior ServiceNow Developer

Position Summary

The Senior ServiceNow Developer will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and technical teams to deliver scalable, secure, and maintainable solutions aligned with organizational priorities.

The position requires deep platform expertise, strong architectural judgment, and the ability to mentor junior and mid-level developers while ensuring adherence to platform standards, governance, and best practices.

Experience

• 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments
• 3+ years building and supporting custom applications using App Engine Studio
• 3+ years working within Agile or sprint-based delivery models

Education

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred

Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ITIL® 4 Foundation (or equivalent ITSM experience)

ServiceNow Development

• Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs
• Advanced proficiency with GlideRecord, query optimization, and transactional logic
• Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns
• Solid understanding of ACL design, role hierarchy, and access evaluation order

User Experience & Platform Configuration

• Experience designing and supporting Configurable Workspace and UI Builder-based experiences
• Expertise in UI Policies, Client Scripts, and role-based user experience design

Integration & Automation

• Experience with REST-based integrations and data exchange using JSON
• Knowledge of IntegrationHub patterns and automation best practices

Reporting & Documentation

• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards
• Strong documentation skills, including technical design documents and implementation guides

App Engine & Custom Application Development

• Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs

Workspace & UI Configuration

• Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder

Integration & Automation

• Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable

Platform Governance & Standards

• Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health

Agile Delivery & Collaboration

• Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams

Mentorship & Technical Leadership

• Provide guidance to developers, conduct code reviews, and promote consistent development standards

Key Responsibilities

• Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments
• Partner with product owners and stakeholders to translate requirements into technical solutions
• Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility
• Review and approve development work to ensure adherence to platform standards and security requirements
• Support platform upgrades and resolve development-related issues introduced by new releases
• Contribute to platform documentation, architectural decisions, and operational runbooks
• Assist with troubleshooting production issues and implement long-term corrective solutions
• Participate in change review and release governance processes