Senior ServiceNow Developer AI & ITSM Modernization

Summary: The Senior ServiceNow Developer will be responsible for designing and developing ServiceNow solutions, particularly focusing on ITSM Pro Plus capabilities and enhancing various functionalities such as AI Search and Virtual Agent support. The role requires extensive experience in ServiceNow development and scripting, along with the ability to build integrations with various Microsoft products. The position is remote, allowing for flexibility in work arrangements while contributing to ITSM modernization efforts.

Key Responsibilities:

• Design and develop ServiceNow solutions using ITSM Pro Plus capabilities
• Configure and enhance Service Operations Workspace
• Implement and expand GenAI and AI Search capabilities
• Support Virtual Agent, Live Agent, and conversational ticket submission
• Develop advanced ServiceNow scripting and workflow automation
• Build integrations with Microsoft Teams, Entra ID, Intune, SCCM, and SharePoint
• Support orchestration and bi-directional API integrations
• Enhance Employee Center and self-service experiences

Key Skills:

• 7+ years of ServiceNow development experience
• Strong JavaScript scripting experience
• ITSM implementation experience
• Flow Designer and IntegrationHub experience
• REST API integration experience
• Workspace experience
• Ability to work in highly customized ServiceNow environments

Salary (Rate): undetermined

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT