Senior ServiceNow Business Analyst
Posted 1 day ago by Nelson Frank
Negotiable
Outside
Remote
London Area, United Kingdom
Summary: The role of ServiceNow Business Analyst involves joining a transformation team to consolidate and streamline enterprise architecture into a unified ServiceNow platform. The analyst will serve as a liaison between business stakeholders and technical teams, driving discovery sessions and supporting the migration from legacy systems. This position requires strong documentation skills and the ability to enhance service delivery across various domains. The contract is for 12 months and is classified as outside IR35.
Key Responsibilities:
- Act as the primary liaison between business stakeholders and technical teams to gather, analyse, and translate business requirements into effective ServiceNow solutions.
- Drive discovery sessions with cross-functional teams to identify existing processes, pain points, and improvement opportunities across service domains.
- Develop clear and concise documentation including business requirements, user stories, process flows, and acceptance criteria.
- Collaborate with ServiceNow architects, developers, and platform owners to ensure solutions align with strategic goals and platform best practices.
- Support the migration from legacy systems and fragmented solutions to a centralized ServiceNow platform.
- Lead UAT planning, coordination, and execution with end users.
- Contribute to change management and training materials to support successful adoption.
- Provide ongoing BA support through project lifecycle including delivery, testing, and post-go-live phases.
Key Skills:
- Proven experience as a Business Analyst on ServiceNow transformation projects.
- Strong understanding of ServiceNow modules (e.g., ITSM, CSM, Order Management, Telecom Service Management or similar).
- Experience working in large-scale enterprise environments with complex legacy systems.
- Demonstrated ability to map and optimise business processes across functional areas.
- Excellent communication, facilitation, and stakeholder management skills.
- Strong documentation and requirements gathering expertise using Agile methodologies.
- Comfortable working remotely with occasional travel as needed.
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: ServiceNow Business Analyst
Location: Remote First (UK-Wide) – Some Travel Required
Contract Type: 12-Month Contract (Outside IR35)
Start Date: ASAP
Overview: I am seeking an experienced ServiceNow Business Analyst (BA) to join a transformation team on a high-impact, 12-month contract. As the end customer, they are embarking on a major programme to consolidate and streamline our fragmented enterprise architecture landscape into a unified ServiceNow platform. This role will be pivotal in helping us redefine and enhance how we deliver services across Voice, Data, IT, and Enterprise Orders.
Key Responsibilities:
- Act as the primary liaison between business stakeholders and technical teams to gather, analyse, and translate business requirements into effective ServiceNow solutions.
- Drive discovery sessions with cross-functional teams to identify existing processes, pain points, and improvement opportunities across service domains.
- Develop clear and concise documentation including business requirements, user stories, process flows, and acceptance criteria.
- Collaborate with ServiceNow architects, developers, and platform owners to ensure solutions align with strategic goals and platform best practices.
- Support the migration from legacy systems and fragmented solutions to a centralized ServiceNow platform.
- Lead UAT planning, coordination, and execution with end users.
- Contribute to change management and training materials to support successful adoption.
- Provide ongoing BA support through project lifecycle including delivery, testing, and post-go-live phases.
Skills & Experience Required:
- Proven experience as a Business Analyst on ServiceNow transformation projects
- Strong understanding of ServiceNow modules (e.g., ITSM, CSM, Order Management, Telecom Service Management or similar).
- Experience working in large-scale enterprise environments with complex legacy systems.
- Demonstrated ability to map and optimise business processes across functional areas.
- Excellent communication, facilitation, and stakeholder management skills.
- Strong documentation and requirements gathering expertise using Agile methodologies.
- Comfortable working remotely with occasional travel as needed.
Contract Details:
Contract Length: 12 Months
IR35 Status: Outside IR35
Working Model: Remote First (UK-Wide) with some expected travel to key sites for workshops and stakeholder engagement.