Senior ServiceNow Architect
Posted 1 day ago by 1763273085
Negotiable
Outside
Remote
USA
Summary: The Senior Platform Architect role focuses on leading the architecture and implementation of ServiceNow solutions within large-scale public sector environments. The candidate will provide strategic direction and hands-on leadership, ensuring that solutions align with business transformation and IT modernization goals. This position requires a blend of enterprise architecture capability and technical expertise in ServiceNow, driving modernization initiatives for critical agency systems.
Key Responsibilities:
- Lead the end-to-end architecture of ServiceNow ecosystems encompassing ITSM, ITOM, CSM, HRSD, SecOps, and other enterprise modules.
- Define platform strategy, architectural blueprints, and implementation roadmaps to support digital transformation and modernization initiatives.
- Translate business and functional requirements into scalable, secure, and compliant technical architectures leveraging ServiceNow best practices.
- Evaluate new ServiceNow features, plugins, and integrations for alignment with enterprise standards and future scalability.
- Architect complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, Azure AD, O365, and external REST/SOAP APIs) using Integration Hub, Flow Designer, Orchestration, and MID Servers.
- Collaborate with cross-functional stakeholders (developers, product owners, business analysts, and PMs) to ensure cohesive end-to-end design and traceability across solution layers.
- Define reusable frameworks, configuration standards, and reference architectures for consistent delivery and performance.
- Oversee security, data integrity, and role-based access control (RBAC) models to ensure compliance with ITIL, HIPAA, and NIST standards.
- Establish and enforce architecture governance policies, coding standards, and DevSecOps best practices.
- Ensure platform resilience, data protection, and compliance alignment across multiple environments and upgrade cycles.
- Drive performance engineering, capacity planning, and automation strategies for reliability and sustainability.
- Provide architectural oversight to development teams; conduct design reviews, solution walkthroughs, and code quality assessments.
- Mentor junior and mid-level ServiceNow developers, fostering knowledge transfer and career growth.
- Represent the ServiceNow Center of Excellence (CoE), defining reusable assets, documentation frameworks, and best practices repository.
- Actively engage in Agile ceremonies to ensure architectural alignment with sprint objectives and business priorities.
- Partner with senior leadership and stakeholders to communicate architectural risks, trade-offs, and solution justifications.
- Drive continuous improvement by identifying emerging technologies, automation opportunities, and modernization paths.
Key Skills:
- 10+ years of progressive experience in IT architecture, including 7+ years in ServiceNow solution design and Development.
- Proven expertise across multiple ServiceNow modules - ITSM, ITOM, HRSD, CSM, SecOps, and Custom Scoped Applications.
- Mastery of ServiceNow scripting and configuration using JavaScript, Glide API, Jelly, AngularJS, HTML, and CSS.
- Advanced experience with IntegrationHub, Flow Designer, Service Portal, and Orchestration frameworks.
- Strong understanding of cloud and integration ecosystems (Azure, AWS, Google Cloud Platform, MuleSoft, Dell Boomi, Kafka, etc.).
- Deep familiarity with ITIL v4 processes, Agile/SAFe methodologies, and enterprise IT governance.
- Demonstrated ability to manage platform upgrades, version migrations, and performance optimization in complex environments.
- Strong communication and stakeholder management skills, capable of influencing executives and technical teams alike.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Job Title: Senior Platform Architect
Location: Remote
Position Overview
We are seeking an accomplished Senior Solution Architect with deep expertise in ServiceNow platform architecture, enterprise solution design, and multi-module implementation across large-scale public sector environments. The ideal candidate will provide strategic direction, architectural oversight, and hands-on leadership in designing scalable, secure, and compliant ServiceNow solutions that align with business transformation goals and IT modernization strategies.
This role demands both visionary enterprise architecture capability and hands-on ServiceNow technical depth balancing innovation, governance, and operational excellence to drive high-impact modernization initiatives for critical agency systems.
Key Responsibilities
Enterprise Architecture & Platform Strategy
Lead the end-to-end architecture of ServiceNow ecosystems encompassing ITSM, ITOM, CSM, HRSD, SecOps, and other enterprise modules.
Define platform strategy, architectural blueprints, and implementation roadmaps to support digital transformation and modernization initiatives.
Translate business and functional requirements into scalable, secure, and compliant technical architectures leveraging ServiceNow best practices.
Evaluate new ServiceNow features, plugins, and integrations for alignment with enterprise standards and future scalability.
Solution Design & Integration Leadership
Architect complex integrations between ServiceNow and enterprise systems (ERP, CRM, HR, Azure AD, O365, and external REST/SOAP APIs) using Integration Hub, Flow Designer, Orchestration, and MID Servers.
Collaborate with cross-functional stakeholders (developers, product owners, business analysts, and PMs) to ensure cohesive end-to-end design and traceability across solution layers.
Define reusable frameworks, configuration standards, and reference architectures for consistent delivery and performance.
Oversee security, data integrity, and role-based access control (RBAC) models to ensure compliance with ITIL, HIPAA, and NIST standards.
Governance, Compliance & Performance
Establish and enforce architecture governance policies, coding standards, and DevSecOps best practices.
Ensure platform resilience, data protection, and compliance alignment across multiple environments and upgrade cycles.
Drive performance engineering, capacity planning, and automation strategies for reliability and sustainability.
Technical Leadership & Mentorship
Provide architectural oversight to development teams; conduct design reviews, solution walkthroughs, and code quality assessments.
Mentor junior and mid-level ServiceNow developers, fostering knowledge transfer and career growth.
Represent the ServiceNow Center of Excellence (CoE), defining reusable assets, documentation frameworks, and best practices repository.
Agile Delivery & Stakeholder Collaboration
Actively engage in Agile ceremonies to ensure architectural alignment with sprint objectives and business priorities.
Partner with senior leadership and stakeholders to communicate architectural risks, trade-offs, and solution justifications.
Drive continuous improvement by identifying emerging technologies, automation opportunities, and modernization paths.
Required Technical Skills & Qualifications
10+ years of progressive experience in IT architecture, including 7+ years in ServiceNow solution design and Development.
Proven expertise across multiple ServiceNow modules - ITSM, ITOM, HRSD, CSM, SecOps, and Custom Scoped Applications.
Mastery of ServiceNow scripting and configuration using JavaScript, Glide API, Jelly, AngularJS, HTML, and CSS.
Advanced experience with IntegrationHub, Flow Designer, Service Portal, and Orchestration frameworks.
Strong understanding of cloud and integration ecosystems (Azure, AWS, Google Cloud Platform, MuleSoft, Dell Boomi, Kafka, etc.).
Deep familiarity with ITIL v4 processes, Agile/SAFe methodologies, and enterprise IT governance.
Demonstrated ability to manage platform upgrades, version migrations, and performance optimization in complex environments.
Strong communication and stakeholder management skills, capable of influencing executives and technical teams alike.
Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, or SecOps
ServiceNow Certified Application Developer (CAD)
ITIL v4 Foundation or higher
TOGAF or SAFe Architect certification (preferred)
Soft Skills
Strategic thinker with the ability to balance enterprise vision and tactical execution.
Strong leadership, mentoring, and collaboration skills across cross-functional teams.
Excellent analytical, problem-solving, and communication abilities with attention to compliance and delivery excellence.
Demonstrated ability to manage competing priorities while maintaining quality and innovation.