Senior Service Desk Engineer
Posted 1 day ago by Cloud People
£30 Per hour
Outside
Remote
United Kingdom
Summary: The Senior Service Desk Engineer role is focused on providing immediate support within a busy Managed Service Provider (MSP) environment. The position requires hands-on experience with Microsoft 365 and Azure, emphasizing quick issue resolution and maintaining service stability during team transitions. This is a contract role for an initial 2 to 3 months, with the possibility of extension, aimed at ensuring smooth operations while the permanent team is being established.
Key Responsibilities:
- Support and resolve customer tickets across Microsoft 365, Azure, and core infrastructure
- Own issues from start to finish and close them successfully
- Provide oversight and guidance as new team members settle in
- Keep service stable during a period of change
Key Skills:
- Strong experience of working on a busy MSP based service desk
- Strong hands-on experience with Microsoft 365 services, ideally Azure too
- Good grounding across VMware or Hyper V, Exchange, and Active Directory or Entra
- Able to work independently and maintain control of a busy ticket queue
Salary (Rate): £30.00/hr
City: undetermined
Country: United Kingdom
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Senior Service Desk Engineer (Must have MSP experience) £200 to £240 per day Outside IR35 Remote Initial 2 to 3 month contract with potential to extend
Company and role
A well established UK MSP needs a steady, reliable engineer to plug a short term gap while they rebuild their permanent team. This is classic service desk work. No fluff, no endless meetings. Just supporting a busy customer base and keeping things running smoothly while the new team beds in.
Why this role stands out
You are not here to reinvent anything. You are here to take control of the queue, resolve issues quickly and give the permanent team space to get back up to full speed. If you enjoy being the person who quietly gets everything done, you will fit in perfectly.
Key responsibilities
- Support and resolve customer tickets across Microsoft 365, Azure and core infrastructure
- Own issues from start to finish and close them successfully
- Provide oversight and guidance as new team members settle in
- Keep service stable during a period of change
Key experience required
Must have strong experience of working on a busy MSP based service desk Essential
Strong hands on experience with Microsoft 365 services, ideally Azure too. Good grounding across VMware or Hyper V, Exchange and Active Directory or Entra Able to work independently and maintain control of a busy ticket queue