Senior Service Designer

On behalf of the Intellectual Property Office, we are looking for a Senior Service Designer (Inside IR35) for a 12 month remote contract with occasional visits to the Newport office.

The Intellectual Property Office (IPO) is the official UK government body responsible for intellectual property (IP) rights including patents, designs, trademarks and copyright. Our ambition is to be the best IP office, and we intend to achieve this by:
. Delivering excellent IP services
. Creating a world leading IP environment
. Making the IPO a brilliant place to work

We are responsible for:
. IPO Policy
. educating businesses and consumers about IP rights and responsibilities
. supporting IP enforcement
. granting UK Patents, trademarks and design rights

As a Senior Service Designer:

Key Tasks and Deliverables
. Develop service, interaction and content design best practice, standards, and guidance
. Lead Community of Practice activities internally and across government
. Take responsibility for mentoring colleagues in UCD best practice
. Work to agreed quality of standards, procedures, and processes in accordance with IPO and Government Digital Service (GDS) requirements and contribute to the iteration of these through the service design and content communities
. Promote the value of a consistent high-quality user experience, through design and use of reusable elements, proactively engaging with colleagues across the organisation and promoting service design best practice across the IPO
. Support service owners to ensure their services meet the performance requirements set out in the Digital by Default Service Standard
. Challenge constraints and assumptions around service needs, requirements, or delivery approach
. Work across multi-disciplinary teams to design and deliver user focused end -to-end services across all IPO channels
. Balance user needs, organisational requirements, and wider government approach and recommendations against cost/effort, with consideration to delivering solutions that are appropriately scoped for all stakeholders

Experience/Qualifications required.
. Experience of user centred-design deliverables, for example service blueprints, user flows, process flows and site maps
. Experience of leading community of practice activities
. Experience of mentoring and coaching designers across the user-centred design profession
. Experience of working in an agile, multi-disciplinary team environment; able to deliver iterative design components as part of a project team
. Experience in writing plain English content that is accessible, usable and complies with GDS writing style
. Experience of working with the GOV.UK Design System, Service Manual and design principles including recommending new patterns or updating exiting patterns into the GOV.UK design system
. Experience of working with prototyping tools, including GOV.UK prototype kit and Adobe XD
. Knowledge and experience of HTML/CSS
. Experience of facilitating design activities with others
. Experience of using data to inform design decisions
. Experience of designing accessible solutions, across a range of channels, to meet customer needs
. Experience of conducting usability testing, either directly or alongside user researchers

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, IPO guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".