Our client, a leader in aerospace & defense, is looking to hire a Senior Service Designer. This is a fully remote role that will align to EST business hours!
*This job is a 1-year W2 contract role with benefits!*
As a Senior Service Designer, you will own critical Customer Experience initiatives with high visibility to leadership, seeking to achieve quality, efficiency, and scalability for enterprise aerospace & defense products.
What You'll Be Doing
- Own the scoping, partner identification, deliverables, timelines, and delivery of service design projects in collaboration with stakeholders across product, design, research, and operations
- Design surveys, reviews, and leverage conversion dashboards to gather and visualize customer feedback, identifying dependencies and gaps in service offerings
- Leverage data to drive product development initiatives, advocating for the customer experience
- Lead initiatives that optimize pricing, cross-sells, and upsells to ensure customers' needs align to product and value
Required Skill & Qualifications
- 5+ years in Service Design, UX Strategy, UX Research, and/or UX Architecture, developing customer journey maps, experience maps, service blueprints, personas, and current/future-state experience mapping
- Experience conducting user/stakeholders interviews & workshops, as well as presenting insights to senior leadership, distilling complex data to a simple storyline
- Experience with Figma/FigJam, Miro, Mural, or similar whiteboarding/collaboration tools
- Ability to apply behavioral/product analytics into UX decisions using GA4, Adobe Analytics, or equivalent data visualization tools
- Hands-on research experience using Qualtrics, UserTesting, Dovetail, or equivalent for user/usability testing
Desired Skills & Experience
- Bachelor's Degree in Service Design, Human Computer Interaction, or related field
- Experience applying AI, automation, data, or emerging technology to experience strategies
- Prior experience in highly regulated industries including aerospace/defense, pharmaceuticals, finance, etc. preferred!
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Design & UX
Seniority Level:
Senior