Senior Service Designer - BPSS Eligible

Role Details

Position: Senior Service Designer

Contract Length: 12 Months

Rate: Up to £629 per day

IR35 Status: Inside IR35

Location: Remote with occasional travel to London

Clearance: Must be eligible for BPSS

Sector: Central Government

Essential Experience

• Proven experience working as a Senior Service Designer on large-scale digital transformation programmes.
• Strong understanding and practical application of GDS standards, service design principles and agile delivery methodologies.
• Experience designing and improving end-to-end services across multiple channels and touchpoints.
• Expertise in service blueprinting, journey mapping and service optimisation.
• Ability to work effectively within multidisciplinary teams including User Researchers, Content Designers, Interaction Designers, Delivery Managers and Technical Architects.
• Experience balancing user needs, business objectives, policy requirements and operational constraints.
• Strong stakeholder engagement and facilitation skills across senior government audiences.

Key Responsibilities

• Lead service design activities across complex public sector services.
• Create and maintain service blueprints, user journeys and ecosystem maps.
• Identify service pain points and opportunities for improvement through research and data-driven insights.
• Facilitate workshops and collaboration sessions with a wide range of stakeholders.
• Champion user-centred design and ensure alignment with GDS Service Standard requirements.
• Support service assessments and contribute to strategic service transformation initiatives.

Desirable Experience

• Previous experience delivering services within Central Government.
• Experience preparing for and supporting GDS assessments.
• Understanding of accessibility and inclusive design best practices.
• Experience within Healthcare, NHS or wider Health sector digital programmes would be highly desirable.
• Experience designing services involving complex user groups, regulated environments or citizen-facing services.

What's on Offer?

• Up to £629 per day Inside IR35
• 12-month contract engagement
• Predominantly remote working with occasional London travel
• Opportunity to work on nationally significant government services
• Collaborative, multidisciplinary delivery environment

If you're a Senior Service Designer with strong GDS experience, BPSS eligibility, and a passion for designing better public services, we'd love to hear from you.