Role Overview
Seeking a Senior SAP ECP Help Desk Analyst to provide Tier 1 support for SAP SuccessFactors Employee Central Payroll, assisting employees, HR, Payroll, and business users.
Key Responsibilities
- Handle payroll inquiries, system issues, and configuration requests.
- Troubleshoot incidents, resolve issues, and escalate complex cases.
- Support payroll processing and reporting activities.
- Monitor EC-to-ECP integrations and troubleshoot replication errors.
- Ensure payroll data accuracy and system reliability.
- Provide excellent customer support to HR and Payroll teams.
Required Skills
- 5+ years of SAP HR/Payroll support experience.
- Hands-on experience with SAP SuccessFactors ECP.
- Knowledge of Employee Central-to-ECP integration and replication monitoring.
- Strong understanding of U.S. payroll processes.
- Experience with ServiceNow or similar ticketing tools.
- Excellent troubleshooting and communication skills.
Preferred
- SAP SuccessFactors certification.
- Experience with payroll reporting and integration monitoring tools.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior