Job Description
Understand the Business End to End.
Understand the Salesforce Service Cloud application architecture and business workflows.
Responsible for designing, developing, and maintaining automated test solutions.
Understand project timelines, release schedules, and testing deadlines.
Provide impact analysis for new requirements or changes from a QA and automation perspective.
Responsible for test strategy, test planning, test design, and automation coverage with the team.
Collaborate with developers, Salesforce administrators, business analysts, and stakeholders to ensure quality deliverables.
Ensure test quality, automation reliability, and release readiness.
Lead QA deliverables and prioritize testing activities with stakeholders.
Understand and follow current code build, deployment, and test execution patterns across all environments.
Perform post-deployment smoke and validation testing before broader QA and business testing begins.
Qualifications
Required:
8+ years of hands-on experience as a QA Automation Engineer with Selenium WebDriver.
Strong hands-on experience testing Salesforce Service Cloud applications.
Design, develop, and maintain scalable UI automation frameworks using Selenium.
Experience developing automation using Java and frameworks such as TestNG, JUnit, Cucumber/BDD, Page Object Model, or equivalent.
Strong experience validating Salesforce Service Cloud capabilities including Case Management, Service Console, Omni-Channel, Knowledge, queues, assignment/routing rules, and service workflows.
Experience testing Salesforce Flows, validation rules, profiles, roles, permission sets, sharing rules, and user access scenarios.
Experience with functional, regression, integration, system, end-to-end, smoke, and release validation testing.
Experience with API testing using Postman, REST Assured, SoapUI, or similar tools, including validation of Salesforce integrations.
Strong understanding of SOQL and Salesforce data validation for testing and troubleshooting.
Experience creating reusable automation components, test data utilities, and automated regression suites.
Experience integrating automated tests into CI/CD pipelines and Git-based development workflows.
Experience with defect tracking, test management, and Agile/Scrum delivery using tools such as Jira or equivalent.
Ability to analyze automation failures, troubleshoot issues, identify root causes, and work closely with developers for resolution.
Desired:
Experience with cross-browser or cloud-based testing platforms such as BrowserStack or Sauce Labs.
Familiarity with Gearset and Salesforce release/deployment processes.
Familiarity with Kiro.
Healthcare, Patient Services, patient support programs, or related healthcare domain testing experience.