Job Overview
We are seeking a Salesforce Developer or similar background to support administration, configuration, development and integration of internal-facing software systems to support customer lifecycle management.
A strong technical background and experience supporting multiple Salesforce cloud products at scale is required.
Responsibilities
- Salesforce Administration, Customization and Development
- Develop, customize, and optimize Salesforce solutions, focusing on Service Cloud and Field Service Lightning (FSL).
- Implement and maintain custom applications and integrations to enhance platform functionality.
- Manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives.
- Communicate effectively with end-users to manage expectations and provide updates.
- Train end-users on Salesforce use, ensuring best practices are followed.
- Business Analysis
- Build collaborative relationships with stakeholders, gathering requirements and translating them into technical solutions.
- Analyze business processes, identifying opportunities for improvement, then take action to optimize and automate.
- Technical Support and Troubleshooting
- Provide advanced technical support to internal users, resolving complex issues related to Salesforce and integrated applications.
- Develop and maintain documentation for customizations and integrations.
- Support the day-to-day operations of more than 75 users.
- Integration Management
- Utilize integration tools and services such as Workato and DocuSign to streamline business processes across the Salesforce ecosystem.
- Ensure seamless data flow between Salesforce and other business systems.
Rate:
Not specified
Location:
Austin
IR35 Status:
Outside
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior