Senior Salesforce Administrator

Salary: £45,000 - £55,000 per annum

Employment type: 6 months FTC

Hours per week: 37

Reporting into: Salesforce Product Manager

Department: IT

This role operates primarily on a remote working arrangement that will require little to no travel into our UK sites. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University : We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department : The Senior Salesforce Administrator sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference. Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security. Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

About the Opportunity: The Senior Salesforce Administrator will oversee and coordinate all activities relating to Sales Cloud and Service Cloud within the University’s Salesforce environment. The role is responsible for ensuring the platform operates effectively, delivers maximum value to stakeholders, and evolves in line with organisational priorities. Working as a key member of the Salesforce team, the position drives continuous improvement and innovation across Sales Cloud and Service Cloud, enhancing system capability and user experience. The role ensures that development, configuration, and enhancement activities are delivered within agreed timelines and aligned to business requirements. The Senior Salesforce Administrator leads on gathering and translating stakeholder requirements into scalable, best-practice Salesforce solutions, supporting seamless system functionality across multiple user groups. This includes building and optimising custom solutions, troubleshooting technical challenges, and maintaining the integrity and performance of the Salesforce ecosystem. In addition, the role contributes to strengthening Salesforce adoption and capability across the University by supporting user training, knowledge sharing, and collaboration within the Salesforce team, ensuring the platform continues to enable operational efficiency and strategic growth.

About You: Essential Skills / Experience Delivering development in an Agile/SCRUM framework. Administration of Salesforce's Sales Cloud Functionality. Salesforce customer facing applications. Working as part of an IT service delivery team, solving problems and building positive relationships with users. Salesforce native Sales functionality and Salesforce Sales Engagement Excel skills with ability to use formulas, v-lookups, and other manipulating data techniques. Technical and communication skills with the ability to interface directly with internal stakeholders to understand their needs in order to support and enhance the system accordingly. Desirable Skills / Experience Knowledge of Salesforce Sales Cloud, Education Cloud or other Salesforce Clouds. Certifications in Salesforce Cloud / Service Cloud / Salesforce App Builder / Salesforce Business Analyst.

Why Arden: At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from: 30 days holiday + bank holidays on-top, and even a Christmas closure! A generous Aviva pension plan, company contributions starting from 7% SimplyHealth plan option Private Medical Insurance coverage (applies to certain job roles) Access to Perkbox benefits Study any Arden course for free, with a discount for all family and friends Plus, other excellent benefits Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education.

Our Values: Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you. There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: 26th February We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible. If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement: Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.