Senior Project Manager
Posted 3 days ago by Pluro - Shopify Plus Agency
Negotiable
Undetermined
Remote
London Area, United Kingdom
Summary: The role of Senior Project Manager at Pluro involves managing client relationships and project delivery for a fast-growing Shopify agency. The position requires a hybrid skill set of project management and account management, focusing on the full lifecycle of client engagements. The ideal candidate will have a strong commercial instinct and experience in e-commerce, particularly with Shopify solutions. This role is crucial for Pluro's ambition to become a leading Shopify Plus Partner.
Key Responsibilities:
- Owning day-to-day client relationships across multiple Shopify projects
- Leading discovery, scoping and pre-sales conversations
- Managing delivery with internal and partner development teams
- Acting as the commercial owner of the portfolio, spotting upsell, expansion and retention opportunities
- Being the main point of contact from first call through to post-launch support
Key Skills:
- 2+ years in a client-facing role at a digital, e-commerce or web agency
- Proven experience managing multiple client accounts and projects in parallel
- Strong commercial instinct – comfortable discussing scope, pricing and growth opportunities
- Excellent written and verbal communication
- Organised, proactive and calm under pressure
- Genuinely interested in e-commerce, brands and how online businesses scale
- Bonus: Experience with Shopify or Shopify agencies
- Bonus: Technical understanding of e-commerce builds
- Bonus: Experience using ClickUp, Slack or similar delivery tools
Salary (Rate): undetermined
City: London Area
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: Senior
Industry: IT
We’re hiring: Project Manager (UK) Join Pluro – a fast-growing Shopify agency working with ambitious, high-growth brands. Pluro is a UK-based Shopify agency specialising in building and scaling premium e-commerce brands. We work with high-growth, founder-led businesses across fashion, lifestyle, health and beauty, delivering complex Shopify and Shopify Plus solutions. As we scale, we’re looking for a strong Project Manager / Account Manager hybrid to take ownership of client relationships and delivery. This is not a traditional ticket-pushing PM role. You’ll sit at the heart of our client work: managing projects, owning key accounts, and helping grow the commercial value of each relationship.
The Role You’ll be responsible for managing the full lifecycle of our client engagements:
- Owning day-to-day client relationships across multiple Shopify projects
- Leading discovery, scoping and pre-sales conversations
- Managing delivery with our internal and partner dev teams
- Acting as the commercial owner of your portfolio: spotting upsell, expansion and retention opportunities
- Being the main point of contact from first call through to post-launch support
This role is central to our ambition to become a leading Shopify Plus Partner.
What We’re Looking For
- 2+ years in a client-facing role at a digital, e-commerce or web agency
- Proven experience managing multiple client accounts and projects in parallel
- Strong commercial instinct – comfortable discussing scope, pricing and growth opportunities
- Excellent written and verbal communication
- Organised, proactive and calm under pressure
- Genuinely interested in e-commerce, brands and how online businesses scale
Bonus (Nice to Have)
- Experience with Shopify or Shopify agencies
- Technical understanding of e-commerce builds
- Experience using ClickUp, Slack or similar delivery tools
Details UK residents only Fully remote No recruitment agencies, please If you enjoy owning clients end-to-end, working closely with founders, and helping scale both projects and relationships, We would love to hear from you. Please apply via LinkedIn.