seeking an experienced Senior Project Manager to support a customer call center initiative for a State Government client. The ideal candidate will have strong project leadership experience within complex client environments, preferably with exposure to State Government and/or Medicaid programs.
Key Responsibilities
- Lead and manage complex customer call center implementation and/or operational initiatives.
- Develop and maintain project plans, schedules, milestones, budgets, and deliverables.
- Coordinate cross-functional teams, stakeholders, vendors, and client leadership.
- Manage project risks, issues, dependencies, and change requests.
- Provide regular project status updates and executive-level reporting.
- Ensure project deliverables meet client requirements, timelines, and quality standards.
- Drive stakeholder communication and facilitate project meetings.
- Support process improvements and operational readiness for call center initiatives.
Required Qualifications
- Strong Senior Project Management experience.
- Experience with customer call center implementation and/or operations.
- Experience working with State Government and/or Medicaid programs preferred.
- Proven ability to manage complex projects in client-facing environments.
- Excellent communication, leadership, organizational, and stakeholder-management skills.
- Experience managing cross-functional teams and multiple project workstreams.
Rate:
Not specified
Location:
Remote
IR35 Status:
Outside
Remote Status:
Remote
Industry:
Project Management
Seniority Level:
Senior