Senior Product Owner – Voice AI / Contact Center AI

Job Summary

We are seeking an experienced Senior Product Owner to lead product discovery, strategy, and delivery for cloud-based voice platforms, Contact Center AI, and conversational AI solutions. The ideal candidate will have strong product ownership experience and hands-on knowledge of Agentic Voice AI, intelligent voice agents, conversation analytics, and voice prompt engineering.

Key Responsibilities

• Lead business discovery and independently translate business requirements into epics, features, user stories, and acceptance criteria.
• Own end-to-end product delivery, including roadmap planning, backlog prioritization, implementation, launch, and continuous optimization.
• Collaborate with business stakeholders, engineering teams, solution architects, and operations to align product goals and delivery.
• Drive the development of AI-powered voice agents and conversational experiences.
• Apply voice intelligence, prompt engineering, intent recognition, conversation analytics, and AI-generated summarization to improve customer interactions.
• Manage product backlogs, define priorities, resolve dependencies, and communicate progress to stakeholders.
• Identify opportunities to improve contact center efficiency, customer experience, and automation through AI capabilities.

Required Qualifications

• 10+ years of relevant Product Owner or Product Management experience.
• Strong experience with cloud-based voice, contact center, conversational AI, or CCaaS platforms.
• Proven ability to lead discovery and translate business needs into actionable product requirements.
• Experience managing product roadmaps, backlogs, epics, user stories, and acceptance criteria.
• Strong cross-functional leadership, communication, and stakeholder management skills.
• Self-driven, comfortable working independently in a remote environment.

Key Differentiators

• Hands-on experience with Agentic Voice AI implementations and AI-driven voice agents.
• Experience with voice prompt engineering and conversational experience optimization.
• Knowledge of conversation analytics, intent recognition, call summarization, and voice intelligence.
• Experience delivering AI-powered contact center solutions in enterprise environments.

Submission Priority

Candidates with direct Voice AI / Agentic AI product ownership experience will be prioritized.