Senior Product Manager

Preferred Qualifications

• Experience with Adobe Experience Platform tools such as Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Target, and Real-Time CDP, with the ability to support those workstreams as needed.
• Familiarity with personalization and experimentation platforms (such as Optimizely) and analytics tools (Adobe Analytics, GA4).
• Exposure to consent and privacy platforms (such as OneTrust).
• Experience with merger, brand consolidation, or multi-brand digital programs.
• Relevant certifications (Adobe Experience Cloud, CSPO, SAFe, or similar).
• Experience applying AI-assisted tools and agentic workflows to product management and delivery.

This is a hands-on, client-facing role for someone who combines product craft, platform fluency, and banking domain knowledge.

Responsibilities: Product Strategy & Roadmap

• Own the website product vision, roadmap, and release plan across multiple program phases.
• Translate business objectives, member journeys, and technical constraints into a prioritized, outcome-driven backlog.
• Make and communicate trade-off decisions on scope, sequencing, and value.

Backlog & Requirements Ownership

• Write and refine epics, user stories, and acceptance criteria with functional and technical detail.
• Lead requirements definition for information architecture, templates and components, design system, and content and asset migration.
• Maintain a ready backlog for sprint planning and keep delivery teams unblocked.

Delivery & Cross-Functional Leadership

• Partner with UX, UI, content strategy, SEO, AEM architects, developers, and QA to ensure clean handoffs from design to development to release.
• Run backlog refinement, sprint planning, demos, and stakeholder reviews in an Agile model.
• Manage dependencies, risks, and issues, and escalate early with clear options.

Client & Stakeholder Management

• Serve as the day-to-day product lead for client business owners, marketing, and IT stakeholders.
• Facilitate workshops, drive timely decisions, and consolidate stakeholder feedback.
• Present progress, recommendations, and results to executive sponsors.

Measurement & Optimization

• Define success metrics and KPIs (such as conversion, engagement, digital account opening, and member self-service) and partner with analytics teams to instrument and track them.
• Use data and member insights to guide post-launch prioritization and continuous improvement.

Platform & Ecosystem Coordination

• Align website capabilities with personalization, journey orchestration, customer data, and analytics workstreams.
• Support SEO migration planning, including URL audits, redirect inventories, and launch readiness.
• Contribute to Bounteous thought leadership, proposals, and reusable accelerators for Banking & Financial Services.

Experience

• 8+ years of digital product management experience, including 3+ years leading enterprise website or digital platform initiatives.
• Proven delivery of large-scale redesign, replatform, or migration programs through multiple phases.
• Experience in a consulting or client-facing delivery environment is strongly preferred.

Platform Expertise

• Hands-on experience with Adobe Experience Manager (Sites and Assets) or a comparable enterprise CMS (such as Sitecore, Drupal, or Contentful), with the ability to ramp quickly on AEM.
• Working knowledge of headless and component-based content architectures, authoring workflows, and content migration.

Domain Knowledge

• Experience in financial services, preferably retail banking or credit unions (for example account opening, lending, member onboarding, and compliance-sensitive content).
• Understanding of regulatory and accessibility considerations in financial digital experiences, including WCAG 2.2 AA.

Product & Agile Skills

• Strong command of backlog ownership, prioritization frameworks, user story writing, and Agile/Scrum delivery.
• Comfort working in design-led workflows (Figma, design systems, prototypes) and with SEO and analytics fundamentals.

Leadership & Communication

• Excellent written and verbal communication, with the ability to influence senior business and technology stakeholders.
• Strong facilitation, negotiation, and problem-solving skills, and a bias toward clear, outcome-oriented action.
• Ability to work independently in a remote environment and travel up to 10%.