Position Requirements
The CPA Work includes, but is not limited to, the following:
Performing highly advanced (senior-level) consultative services and functional assistance work related to supporting the CAPPS Program.
Provide support for the CAPPS HR/PY Time and Labor (T&L) module in alignment with direction from module and tower leads, CPA management, and in coordination with the Tier 3 Managed Services vendor.
Provide support for functional configurations, including, but not limited to:
TRCs
Programs
Workgroups
ORCs
Task Profiles
Task Groups
Schedules
Value List
Security Groups
Building Time & Labor Rules and Rule Programs, including Rule Definitions
Provide support for implementing and supporting the Fluid timesheet functionality, including, but not limited to:
System Configuration in the Time & Labor module
Fluid timesheet setup
Security and roles
Integrations
Testing
Training and Documentation
Expansion and Change Management
Ongoing support and maintenance
Responsible for technical skillsets for applicable tools, including, but not limited to:
Understanding Application Designer (records, fields, pages, components)
Integration Broker (Web Services, REST/SOAP Integrations)
SQR and BI Publisher report customization
SQL Proficiency
Understanding of PeopleSoft security, inclusive of State of Texas multitenancy requirements
Planning, designing, developing, implementing, supporting, and maintaining the information technology security measures to safeguard system information.
Responsible for supporting T&L batch job issues and/or failures.
Responsible for tools and environment knowledge, including, but not limited to:
PUM (PeopleSoft Update Manager) and Change Assistant
Fluid UI changes and page navigation
Lifecycle management and selective adoption
Elasticsearch/Search Framework
Data migration and compare reports
Responsible for providing functional support for the CAPPS HR/PY application, and shall be a point of contact for CAPPS agencies as applicable.
Responsible for the CAPPS HR/PY functional design phase, which includes creating and/or reviewing Functional Design Documents (FDDs), performing functional configuration system changes, and other functional activities assigned. Functional configurations include, but are not limited to, PeopleSoft delivered features (e.g., Page and Field Configurator, Drop Zones, Event Mapping, Page Composer, and others).
Responsible for cross-functional collaboration, including, but not limited to:
Strong problem-solving and troubleshooting
Ability to interpret the State of Texas HR policies into system configuration and code modifications
Requirements gathering for applicable break/fix or system enhancements
Documentation and testing (UAT, regression testing)
Incident management in systems like ServiceNow and BOSSDesk, with the ability to keep multiple systems synchronized with timely updates
Communication skills when working with policy personnel, other analysts, 100+ agencies, and our Managed Services Tier 3 vendor.
Understanding and accounting for interdependence on legacy systems (SPRS, HRIS, etc.).
Providing structured cross-training to support junior analyst capability growth.
Providing comprehensive training and support to agency personnel in accordance with established requests and organizational requirements.
Responsible for active project participation, including, but not limited to:
Expansions that include additional module implementations or enhancements for agencies
Cyclic processes such as fiscal year-end, calendar year-end, 1095-C creation and distribution, State of Texas legislative changes, federal mandates, and third-party integrations.
Performs all duties following CPA’s processes, policies, and procedures within project scope and on schedule in accordance with milestones, deliverables, and due dates.
Responsible for supporting and assisting with the Fiscal Year-End, including but not limited to:
Planning, scheduling, and communicating
Annual sick leave conversion from USPS to CAPPS
Time & Labor Fiscal Year End Leave Liability File processing
Loading leave data to the Emergency Leave Reporting application
Provides Level 2 Service Desk support, including complex ticket handling, advanced troubleshooting, clear documentation, and basic system configuration, all following established, auditable processes in coordination with a Managed Services vendor responsible for Tier 3 work.
Responsible for ensuring that all digital products and content meet WCAG 2.1 accessibility standards. This includes maintaining perceivable, operable, understandable, and robust experiences for all users, regularly reviewing content for compliance, and implementing updates or remediation whenever accessibility issues are identified.
Works under minimal supervision, relying on experience and judgment to plan and accomplish goals, independently performing a variety of complicated tasks. Established processes and procedures must be followed.
Responsible for overseeing and acting as the first line of support to ensure that only accurate data is produced, security, including multi-tenancy, is enforced, that the system performs efficiently, and that all applicable policies are enforced.
Performs all work in accordance with Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.
Actively participates in CPA’s Major Incident Management (MIM) process for P1 and P2 incidents according to module responsibilities.
Participates in Disaster Recovery and Upgrade Testing activities.
Makes presentations at CAPPS User Groups and the CAPPS Steering Committee as requested.
Participates as directed in an annual SOC-1 attestation audit designed to ensure that controls are effectively designed and operated to ensure the accuracy and security of all information contained/processed via CAPPS. Any enhancements, process changes, or system fixes consider security, availability, processing integrity, confidentiality, and privacy as solutions are suggested, approved, and implemented.
Performing other related Work as assigned.
OTHER SPECIAL REQUIREMENTS
Have experience in gathering business requirements for large projects
Work independently in a diverse team environment with on-site and remote team members.
Have strong written, verbal, and interpersonal communication skills.
Have knowledge of project management methodologies.
Have knowledge of technical and functional attributes of Oracle PeopleSoft.
Have problem-solving skills and the ability to multitask with readiness to put in extra efforts when necessary.
Have experience with Agile and other SDLC methodologies.
Have experience with ITIL methodologies.
Have experience with or knowledge of information security frameworks (i.e., NIST).
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
8 Required Extensive experience creating and managing a strategic roadmap by combining strong planning skills, functional insight, and effective cross-functional communication
8 Required Extensive experience supporting the Time and Labor module in PeopleSoft HCM version 9.2.
8 Required Extensive knowledge and experience performing system configuration changes.
8 Required Extensive technical skillsets needed with App Designer, Integration Broker, assorted SQR/SQL, BI Publisher, SAP Business Objects, etc. to support functional responsibilities.
8 Required Extensive knowledge supporting and providing oversight with batch jobs, i.e., Run My Jobs (RMJ)
8 Required Experience planning and coordinating the Fiscal Year Process at a statewide level
8 Required Experience preparing WCAG 2.1-compliant materials for distribution.
8 Required Extensive knowledge of security best practices, NIST standards, and multi-tenancy applicability for a statewide ERP instance.
8 Required Experience participating in Disaster Recovery exercises.
8 Required Experience preparing and presenting executive-level presentations.
8 Required Experience gathering and presenting applicable data in support of a variety of audits and open records requests.
8 Required Experience in interpreting contractual language and integrating it into daily workflows, while consistently holding vendors accountable to contractual requirements.
5 Required Subject matter expert for Fluid timesheet functionality
5 Required Extensive familiarity with support tools such as PUM, Fluid and Elastic Search.
3 Required Knowledge of Information Technology Infrastructure Library (ITIL) principles and practices for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business
10 Preferred Experience performing functional project management activities in support of CPA’s CAPPS program
8 Preferred Extensive Texas public sector experience, directly working for or supporting a large network (30 or more) of Texas state government agencies
8 Preferred Extensive knowledge and understanding of State of Texas applicable policies.
8 Preferred Experience providing Tier 2 Service Desk Support for a large network (30 or more) of agencies with a Managed Services vendor providing Tier 3.
8 Preferred Experience with and knowledge of production support activities for CPA’s legacy Statewide Financial Systems
8 Preferred CPA experience performing SQL actions needed to keep the CAPPS and SPRS systems in sync.