Senior Pension Administrator FTC

Summary: The Senior Pension Administrator FTC role involves supporting operational service delivery while ensuring compliance with business policies and quality standards. The position requires mentoring team members and enhancing service delivery through effective management and adherence to regulations. The role is fully remote and focuses on pension administration, particularly within defined benefit schemes.

Key Responsibilities:

• Supporting a team in operational service delivery in accordance with business policies and procedures.
• Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
• Mentoring and identifying training needs to ensure staff achieve their full potential.
• Working towards overall goals of the team in line with procedural and Service Level requirements.
• Providing optimum levels of customer service to clients in terms of quality cost and time.
• Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery.
• Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
• Supporting and assisting the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.

Key Skills:

• Pension administration experience with knowledge and experience of DB pension schemes.
• Experience supporting management in allocating work to the wider team.
• Experience coaching, training and mentoring others. Leveraging your expertise to guide and develop others to enhance their skills and proficiency.
• Excellent numeracy and data inputting skills.
• Excellent accuracy, attention to detail and quality management skills.
• Experience/understanding of pension buy-in administration (desirable).

Salary (Rate): undetermined

City: undetermined

Country: England

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Job Description:

What you'll be doing:

• Supporting a team in operational service delivery in accordance with business policies and procedures.
• Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
• Mentoring and identifying training needs to ensure staff achieve their full potential.
• Working towards overall goals of the team in line with procedural and Service Level requirements.
• Providing optimum levels of customer service to clients in terms of quality cost and time.
• Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery.
• Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
• Supporting and assisting the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.

What we're looking for:

• Pension administration experience with knowledge and experience of DB pension schemes.
• Experience supporting management in allocating work to the wider team.
• Experience coaching, training and mentoring others. Leveraging your expertise to guide and develop others to enhance their skills and proficiency.
• Excellent numeracy and data inputting skills.
• Excellent accuracy, attention to detail and quality management skills.
• Experience/understanding of pension buy-in administration (desirable).

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.