Senior Pega Developer (CSSA)

Job Description

We are looking for a Senior Pega Developer with expertise in the Pega Smart Disputes Framework and practical knowledge/interest in AI and Generative AI (GenAI) capabilities within Pega. In this role, you will design, build, and support enterprise-grade Pega applications for card dispute processing, chargebacks, and automated case management. You will play a key role in integrating AI capabilities to optimize workflow automation, enhance decision-making, and modernizing dispute workflows.

Key Responsibilities

• Core Development & Architecture: Design, build, and maintain enterprise applications using Pega Platform following Guardrail compliance and best practices.
• Smart Disputes Expertise: Implement and customize Pega Smart Disputes framework for credit/debit card dispute resolution, chargeback workflows, and regulatory compliance.
• Workflows & Rules Configuration: Configure case types, complex workflows, Service Level Agreements (SLAs), routing rules, and business logic.
• System Integration: Design and develop REST/SOAP integrations to connect Pega with core banking, payment processing, and third-party systems.
• Performance Tuning & Troubleshooting: Debug complex issues, perform log analysis, and optimize application performance and database queries.
• AI & Automation Integration: Identify and implement opportunities to leverage Pega AI, and GenAI capabilities (such as automated summary generation and intelligent case routing for dispute outcomes).
• Collaboration & Leadership: Partner with Business Analysts, Architects, and QA teams; participate in code reviews; and mentor junior Pega developers

Requirements

• 8+ years of overall IT experience (with strong hands-on Pega development & smart disputes).
• Ability to lead team, customer management, requirements, code reviews, quality of deliverables etc.
• Pega Certification: Certified Senior System Architect (CSSA) required.
• Hands-on experience with the Pega Smart Disputes framework.
• Strong experience with Web Services (REST, SOAP), JSON, XML, and database integrations.
• Strong knowledge of Agile/Scrum development practices and DevOps tools.
• Familiarity with Pega GenAI features, Pega Process AI, or integrating external LLM/AI services into Pega applications.