Position Summary
We are seeking an experienced Senior Order-to-Cash (OTC) Business Collections Consultant with deep expertise in Accounts Receivable (AR), Credit & Collections, Cash Application, Dispute Management, and Collection Automation. The ideal candidate should possess strong functional knowledge of OTC processes and hands-on implementation experience with collection platforms such as HighRadius, Sidetrade, or similar Accounts Receivable automation solutions.
The consultant will work closely with Finance, Accounting, Business Operations, and IT teams to optimize the end-to-end collections lifecycle, improve cash flow, reduce DSO, automate collection activities, and enhance customer payment experiences.
Order-to-Cash Process
- Analyze and optimize end-to-end OTC business processes.
- Evaluate current Accounts Receivable and Collections workflows.
- Identify automation opportunities to improve operational efficiency.
- Drive business process transformation initiatives.
- Improve collection effectiveness and working capital.
Business Collections
- Manage customer collections strategy.
- Develop collection prioritization models.
- Improve collector productivity.
- Define collection segmentation strategies.
- Reduce aging receivables.
- Improve recovery rates.
- Manage customer payment commitments.
- Track broken promises and escalations.
HighRadius / Sidetrade Implementation
- Lead implementation and configuration of HighRadius or Sidetrade modules.
- Gather business requirements.
- Conduct workshops with business stakeholders.
- Configure collection workflows.
- Configure customer prioritization.
- Configure correspondence templates.
- Configure workflows, queues, dashboards, and collection strategies.
- Support UAT activities.
- Assist during production deployment.
- Provide post-go-live support.
Accounts Receivable Management
- Customer Account Management
- Aging Analysis
- Collection Strategy
- Customer Prioritization
- Collection Scoring
- Customer Risk Analysis
- Collection Queue Management
- Promise-to-Pay Tracking
- Credit Hold Management
- Customer Payment Follow-up
Cash Flow Optimization
- Improve Days Sales Outstanding (DSO)
- Improve Collection Effectiveness Index (CEI)
- Reduce Bad Debt Exposure
- Improve Cash Forecasting
- Increase Collection Efficiency
- Improve Working Capital
Stakeholder Management
- Partner with:
- Finance
- Accounting
- Treasury
- Shared Services
- Sales
- Customer Service
- IT
- ERP Teams
- Executive Leadership
Reporting & Analytics: Develop and maintain KPIs including:
- DSO
- CEI
- Aging Reports
- Collector Productivity
- Promise-to-Pay Metrics
- Collection Effectiveness
- Bad Debt Analysis
- Customer Payment Trends
- Collection Performance Dashboards
Functional Expertise
- Order-to-Cash (OTC)
- Accounts Receivable
- Business Collections
- Credit Management
- Cash Application
- Dispute Management
- Customer Master
- Collection Strategy
- Collection Prioritization
- Customer Risk Assessment
- Credit & Collections
- Working Capital Optimization
- Revenue Cycle Management
HighRadius / Sidetrade Expertise: Hands-on experience with one or more of:
- HighRadius Collections Cloud
- HighRadius Autonomous Receivables
- HighRadius Cash Application
- HighRadius Credit Cloud
- HighRadius Dispute Management
- Sidetrade Collection Intelligence
- Sidetrade Augmented Cash
- Sidetrade Collection Strategy
- Sidetrade AI Collection Workflows
ERP Experience: Strong experience integrating with ERP platforms such as:
- SAP ECC
- SAP S/4HANA
- Oracle EBS
- Oracle Fusion Cloud
- Microsoft Dynamics 365
- JD Edwards
- Infor
- NetSuite
Reporting & BI Tools: Experience with:
- Power BI
- Tableau
- SAP BusinessObjects
- Excel (Advanced)
- SQL
- Reporting Dashboards
Business Process Knowledge: Strong understanding of:
- Customer Collections
- Credit Policies
- Customer Payment Terms
- Collection Workflows
- Collection Prioritization
- Customer Aging
- Invoice Management
- Deduction Management
- Dispute Resolution
- Cash Forecasting
- Financial Controls
- SOX Compliance
Required Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, or a related field.
8+ years of experience in Order-to-Cash (OTC), Accounts Receivable, or Credit & Collections.
3+ years of hands-on implementation or support experience with HighRadius, Sidetrade, or equivalent AR automation tools.
Experience leading business process workshops and requirement gathering sessions.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working in Agile and Waterfall delivery models.
Preferred Qualifications
HighRadius Certification
Sidetrade Certification
SAP S/4HANA Finance experience
Oracle Finance Cloud experience
CPA, CMA, or MBA (preferred)
Lean Six Sigma certification
Experience in shared services or global finance transformation projects
Soft Skills
- Strong business consulting mindset
- Excellent stakeholder management
- Executive-level presentation skills
- Critical thinking and analytical ability
- Leadership and mentoring experience
- Excellent documentation skills
- Ability to manage multiple priorities
- Cross-functional collaboration
- Customer-focused approach
Key Performance Indicators (KPIs)
- Reduction in Days Sales Outstanding (DSO)
- Improvement in Collection Effectiveness Index (CEI)
- Reduction in overdue receivables
- Increase in cash collections
- Reduction in bad debt
- Increased automation adoption
- Improved collector productivity
- Improved customer payment compliance
- Successful implementation milestones
- User adoption and business satisfaction