Senior Manager Client Services (Healthcare Domain | Leadership Role)- 12+ yrs- Chicago IL Remote
Posted 2 weeks ago by 1754981871
Negotiable
Outside
Remote
USA
Summary: We are seeking a Senior Manager Client Services with extensive experience in the healthcare domain to spearhead strategic client engagements centered on AI and Automation adoption. This leadership position requires collaboration with C-level executives and managing change within large healthcare organizations to drive transformation programs that enhance innovation and patient outcomes.
Key Responsibilities:
- Change Impact Assessment: Assess how AI and automation will impact healthcare operations, workflows, and workforce readiness.
- Communication Strategy & Planning: Develop effective communication strategies to engage clinical and non-clinical stakeholders and support smooth transitions.
- Training Needs Analysis & Strategy: Identify skill gaps and build training plans for healthcare staff adapting to new AI-enabled processes.
- Stakeholder Engagement & Alignment: Collaborate with key stakeholders across care delivery, operations, compliance, and technology to ensure alignment on transformation goals.
- Culture & Adoption Strategy: Foster a culture of digital innovation, continuous learning, and openness to AI-driven change within healthcare environments.
- Responsible AI Advocacy: Promote ethical and compliant AI practices, keeping in line with healthcare regulations (HIPAA, HITECH, etc.), data privacy, and patient safety standards.
Key Skills:
- 12+ years of experience in client services, digital transformation, or change management roles, with strong exposure to the healthcare industry.
- Proven experience leading AI/automation initiatives in payer, provider, or healthcare tech settings.
- Strong understanding of healthcare processes, compliance requirements, and regulatory considerations.
- Excellent communication and leadership skills, with experience engaging C-level stakeholders.
- Ability to lead cross-functional teams and deliver outcomes in complex, regulated environments.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: Other
Job Summary:
We are looking for an experienced Senior Manager Client Services with a strong background in the healthcare domain to lead strategic client engagements focused on AI and Automation adoption.
This leadership role involves working closely with C-level executives, managing change across large healthcare organizations, and driving transformation programs that support innovation, compliance, and better patient outcomes.
Key Roles & Responsibilities:
- Change Impact Assessment
Assess how AI and automation will impact healthcare operations, workflows, and workforce readiness. - Communication Strategy & Planning
Develop effective communication strategies to engage clinical and non-clinical stakeholders and support smooth transitions. - Training Needs Analysis & Strategy
Identify skill gaps and build training plans for healthcare staff adapting to new AI-enabled processes. - Stakeholder Engagement & Alignment
Collaborate with key stakeholders across care delivery, operations, compliance, and technology to ensure alignment on transformation goals. - Culture & Adoption Strategy
Foster a culture of digital innovation, continuous learning, and openness to AI-driven change within healthcare environments. - Responsible AI Advocacy
Promote ethical and compliant AI practices, keeping in line with healthcare regulations (HIPAA, HITECH, etc.), data privacy, and patient safety standards.
Qualifications:
- 12+ years of experience in client services, digital transformation, or change management roles, with strong exposure to the healthcare industry.
- Proven experience leading AI/automation initiatives in payer, provider, or healthcare tech settings.
- Strong understanding of healthcare processes, compliance requirements, and regulatory considerations.
- Excellent communication and leadership skills, with experience engaging C-level stakeholders.
- Ability to lead cross-functional teams and deliver outcomes in complex, regulated environments.
Preferred:
- Prior consulting or client-facing experience in the healthcare sector.
- Certification in Change Management (e.g., PROSCI) or Organizational Development.
- Familiarity with Responsible AI frameworks or ethical AI implementation in healthcare settings