Summary: The role involves supporting IT Service Management as a Project Manager within an agile team, focusing on building and optimizing a complex IT service landscape. The candidate will collaborate closely with system architects, developers, and IT service owners to implement ITIL-based processes in the ServiceNow ITSM tool. Additionally, the position includes training internal staff on new methodologies and contributing to the development of IT services.

Key Responsibilities:

• Lead projects for implementing ITIL-based IT processes in ServiceNow
• Collaborate with system architects, developers, and IT service owners to operationalize IT services
• Train internal staff on ITIL methodologies within the scope of the role
• Identify dependencies with other services within the service organization
• Participate in stakeholder management with other corporate entities in the ITSM area

Key Skills:

• Experience with IT Service Management processes (Incident, Request, Change, Release, Config)
• Knowledge in IT process management (e.g., Service Level Management)
• Methodological knowledge in ITIL v3 and ITIL v4
• Experience with ServiceNow
• Consulting skills

Salary (Rate): undetermined

City: undetermined

Country: Germany

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: Senior

Industry: IT