Summary: The Senior IT Change Analyst role involves managing IT change processes within a large financial services client, focusing on both business-as-usual operations and a new improvement project. The position requires expertise in ITIL and ServiceNow, with a strong emphasis on communication and stakeholder management. This is a fully remote contract position for an initial duration of 7 months, offering a competitive daily rate. Candidates with a background in banking or financial services are preferred.

Key Responsibilities:

• Manage IT change processes and support business-as-usual operations.
• Assist in a new improvement and process automation project.
• Utilize ITIL and ServiceNow to enhance change management practices.
• Communicate effectively with stakeholders and manage their expectations.
• Contribute to process improvement initiatives within IT change management.
• Automate risk assessments and produce management information from ServiceNow.

Key Skills:

• Demonstrable background in an IT Change Management role.
• ITIL qualified (certification highly beneficial).
• Extensive experience with ServiceNow software.
• Broader knowledge of change management processes.
• Excellent communication and stakeholder management skills.
• Preferred experience in banking or financial services.
• Experience in process improvement and automation within IT change management.

Salary (Rate): £368

City: Glasgow

Country: UK

Working Arrangements: remote

IR35 Status: inside IR35

Seniority Level: Senior

Industry: IT