Senior Genesys Developer
Posted 6 days ago by 1751551877
Negotiable
Outside
Remote
USA
Summary: We are seeking a contractor with Genesys Cloud CX development skills and a working knowledge of flow development in Architect, focusing on IVR interaction flow development, Chatbot enhancements, and Genesys reporting. The contractor will work on a task order basis and may also consult on requirements, design, and implementation of prioritized Genesys enhancements for the contact center business unit.
Key Responsibilities:
- Develop flow work in Genesys Architect for various interaction types including voice and digital messaging.
- Implement best practices for Directed dialog and Natural Language Understanding.
- Work with IVR applications, including call flows, data actions, and audio prompting.
- Utilize Genesys data actions for REST API integrations and configure authentication methods.
- Migrate Genesys Architect flows between DEV and PROD tenants.
- Handle Genesys SMS and Email interactions and troubleshoot flows.
- Integrate third-party modules into Genesys flows.
Key Skills:
- At least 2 years of experience with Genesys Cloud CX Architect development tool.
- At least 5 years of contact center operations experience.
- Experience with IVR applications and automated services.
- Knowledge of REST API integrations and data actions.
- Familiarity with chatbot flow design and troubleshooting.
- Experience with Genesys SMS and Email interactions.
- Understanding of third-party integrations like Google Dialog Flow.
Salary (Rate): undetermined
City: undetermined
Country: USA
Working Arrangements: remote
IR35 Status: outside IR35
Seniority Level: undetermined
Industry: IT
Summary
We are seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliverables of prioritized Genesys enhancements requested by the contact center business unit.
Mandatory Requirements
- At least 2 years of experience with the Genesys Cloud CX Architect development tool
- At least 5 years of contact center operations experience
Technical Requirements
- Perform flow development work in Genesys Architect for Voice, Digital Messaging (Web and SMS), and other interaction types. Flows may include use of voice or digital bots for speech or NLU. Flows may perform functions related to automated services (IVR/Chatbot) and/or ACD call routing.
- Experience with best practices related to and the ability to implement Directed dialog and Natural Language Understanding.
- Experience working with IVR applications specifically call flows, data actions, dynamic actions, DTMF and speech entry, text-to-speech, menus, and audio prompting.
- Experience using Genesys data actions to retrieve/post data through REST API integrations to SMUD provided JSON based web services.
- Experience configuring Genesys data actions with authentication via API token, OAuth, or other approved methods
- Experience migrating Genesys Architect flows from a Genesys DEV tenant to a PROD tenant
- Experience with Genesys SMS and Email interactions
- Understanding best practices in chatbot flow design
- Ability to troubleshoot and test Genesys flows
- Familiarity with integrating 3rd party modules such as Google Dialog Flow into a Genesys flow
Desirable Qualifications
- Contact Center Operations experience with the Genesys Cloud CX platform to include prior development experience with interaction channels such as IVR, Chatbot, SMS, Email, Chat, Voice.
- Prior experience supporting Genesys WFO. Some understanding of the Avaya Aura Unified Communications environment.