Introduction
We are seeking a Senior Genesys Cloud Integration Engineer to design and implement integrations connecting customer-facing web and mobile applications, chat experiences, virtual assistants, AI services, and customer service channels with Genesys Cloud CX. This role focuses on creating seamless omnichannel customer experiences and requires a strong blend of Genesys Cloud CX experience with hands-on API/software integration engineering.
Responsibilities
- Design and implement integrations with Genesys Cloud CX
- Build REST API integrations between web/mobile applications and contact center platforms
- Configure Genesys Cloud routing, digital channels, and customer engagement workflows
- Implement chat, messaging, voice, virtual assistant, and omnichannel experiences
- Enable seamless escalation from digital self-service to live agents
- Preserve and transfer customer context throughout the customer journey
- Develop integration services and middleware components
- Support customer journey analytics and reporting initiatives
- Collaborate with architects, software developers, product teams, and business stakeholders
Required Qualifications
- 5+ years of software engineering, integration engineering, or contact center engineering experience
- 3+ years of hands-on Genesys Cloud CX experience
- Strong REST API and enterprise integration experience
- Experience developing cloud-based applications and services
- AWS experience
- Hands-on programming experience with JavaScript/TypeScript, Node.js, Java, Python, or C#
- Experience with REST APIs, JSON, and webhooks
- Understanding of OAuth and SSO authentication
- Experience troubleshooting production systems and enterprise integrations
- Strong communication and collaboration skills
Preferred Skills / Nice to Have
- Genesys Cloud certifications
- Genesys AI experience
- Conversational AI
- Virtual assistants / virtual agents
- AI-generated interaction summaries
- Customer journey analytics
- Event-driven architecture
- Microsoft Dynamics 365 integrations
- Salesforce integrations
- ServiceNow integrations
- Healthcare industry experience
Key Technologies
- Genesys Cloud CX
- AWS
- REST APIs
- Webhooks
- OAuth
- JSON
- JavaScript / TypeScript
- Node.js
- Java
- Python
- Microsoft Dynamics 365
- Conversational AI
- Virtual Assistants
- Customer Journey Analytics
- Omnichannel Engagement Platforms
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior