Senior Genesys Cloud Engineers (Senior Engineer CCaaS Operations)----------------

Summary: The role of Senior Genesys Cloud Engineer focuses on overseeing CCaaS operations in a remote setting. The position requires advanced expertise in Genesys Cloud technologies and operational management. The engineer will be responsible for ensuring optimal performance and reliability of cloud-based contact center solutions. This role is pivotal in enhancing customer experience through effective cloud operations.

Key Responsibilities:

• Manage and optimize Genesys Cloud contact center operations.
• Ensure system performance and reliability.
• Collaborate with cross-functional teams to enhance customer experience.
• Provide technical support and troubleshooting for cloud solutions.

Key Skills:

• Expertise in Genesys Cloud technologies.
• Strong operational management skills.
• Experience in cloud-based contact center solutions.
• Excellent problem-solving abilities.

Salary (Rate): £45

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT