Senior Genesys Cloud Developer (Certified)

Senior Genesys Cloud Developer (Certified)

Posted 7 days ago by 1750839745

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Negotiable
Outside
Remote
USA
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Agile Methodology Amazon DynamoDB Amazon Lex Amazon Polly Amazon Web Services (AWS) API Gateway Application Programming Interface (API) Artificial Intelligence Automation AWS Lambda Cloud Computing Cloud Development Cloud Technology Computer Science Constituent Relationship Management Customer Relationship Management (CRM) Software Debugging Digital Transformation Dual-Tone Multi-Frequency Signaling Genesys Information Technology Interactive Voice Response Java (Programming Language) JSON Lex (Software) Management Natural Language Processing NLTK (NLP Analysis) Node.js Nodes (Networking) Performance Tuning Python (Programming Language) Software Development Speech Recognition Speech Recognition Software Stakeholder Management Technology Solutions Terraform User Journey Mapping

Summary: The role of Senior Genesys Cloud Developer involves leading the design and development of IVR solutions and cloud contact center architectures, with a focus on Genesys Cloud and AWS integration. The position requires extensive experience in contact center technologies and offers a fully remote working arrangement. The ideal candidate will be a certified professional with a strong background in AI-driven voice bots and digital transformation initiatives. This role is pivotal for enhancing customer experiences through innovative technology solutions.

Key Responsibilities:

  • Design and build scalable IVR call flows using Genesys Cloud Architect.
  • Develop self-service solutions with DTMF, speech recognition, and natural language processing (NLP).
  • Configure and maintain Genesys Cloud Dialog Engine, IVR reporting, and routing strategies.
  • Integrate Amazon Lex for conversational AI experiences.
  • Develop and deploy backend logic using AWS Lambda, integrating with DynamoDB, S3, API Gateway, and CloudWatch.
  • Build and manage secure AWS architectures for IVR and bot applications.
  • Use Amazon Polly for dynamic voice responses and text-to-speech capabilities.
  • Conduct thorough IVR testing, monitoring, debugging, and performance tuning.
  • Analyze IVR analytics and automation success metrics to continuously enhance the customer journey.
  • Work closely with CRM, telephony, and third-party systems for end-to-end integration.

Key Skills:

  • Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • 10+ years of overall experience in contact center solutions with a minimum of 3+ years in Genesys Cloud.
  • Genesys Cloud Certification is required (e.g., Genesys Cloud CX Certified Professional).
  • Deep expertise with Genesys Cloud Architect, AWS Lambda, and Amazon Lex.
  • Proficiency in Python, Node.js, or Java for Lambda and backend logic.
  • Strong command of REST APIs, JSON, and cloud-native design.
  • Solid understanding of contact center operations, call routing, and omnichannel communication.
  • Ability to work independently and collaboratively in a remote, fast-paced agile environment.
  • Excellent communication and stakeholder management skills.

Salary (Rate): undetermined

City: undetermined

Country: USA

Working Arrangements: remote

IR35 Status: outside IR35

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Hi Hope doing good.

Please find the JD and let me know.

Job Title: Senior Genesys Cloud Developer (Certified)

Remote Contract (C2C/W2)

Location: 100% Remote (U.S. Time Zones Preferred)

Job Type: Contract C2C / W2

We are actively seeking a Senior Genesys Cloud Developer with 10+ years of experience in contact center technologies, specializing in Genesys Cloud IVR development and AWS integration. The ideal candidate is a certified Genesys Cloud professional with strong hands-on expertise in designing, developing, and optimizing IVR solutions, AI-driven voice bots, and cloud contact center architectures. This role is fully remote and offers an opportunity to work on high-impact digital transformation initiatives for enterprise clients.

Key Responsibilities:

Genesys Cloud IVR & Call Flow Development:

  • Design and build scalable IVR call flows using Genesys Cloud Architect.
  • Develop self-service solutions with DTMF, speech recognition, and natural language processing (NLP).
  • Configure and maintain Genesys Cloud Dialog Engine, IVR reporting, and routing strategies.
  • Integrate Amazon Lex for conversational AI experiences.

AWS & AI Integration:

  • Develop and deploy backend logic using AWS Lambda, integrating with DynamoDB, S3, API Gateway, and CloudWatch.
  • Build and manage secure AWS architectures for IVR and bot applications.
  • Use Amazon Polly for dynamic voice responses and text-to-speech capabilities.

Optimization & Operations:

  • Conduct thorough IVR testing, monitoring, debugging, and performance tuning.
  • Analyze IVR analytics and automation success metrics to continuously enhance the customer journey.
  • Work closely with CRM, telephony, and third-party systems for end-to-end integration.

Required Skills & Qualifications:

  • Bachelor s Degree in Computer Science, Information Technology, or a related field.
  • 10+ years of overall experience in contact center solutions with a minimum of 3+ years in Genesys Cloud.
  • Genesys Cloud Certification is required (e.g., Genesys Cloud CX Certified Professional).
  • Deep expertise with Genesys Cloud Architect, AWS Lambda, and Amazon Lex.
  • Proficiency in Python, Node.js, or Java for Lambda and backend logic.
  • Strong command of REST APIs, JSON, and cloud-native design.
  • Solid understanding of contact center operations, call routing, and omnichannel communication.
  • Ability to work independently and collaboratively in a remote, fast-paced agile environment.
  • Excellent communication and stakeholder management skills.

Nice to Have:

  • Experience with Twilio, Cisco, or Five9 contact center platforms.
  • Hands-on experience with CI/CD pipelines and infrastructure-as-code (e.g., Terraform, CloudFormation).
  • Familiarity with HIPAA, PCI, or other regulatory compliance in IVR systems.
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