Senior Developer – Amazon Connect & AWS Contact Center Solutions

Senior Developer – Amazon Connect & AWS Contact Center Solutions

Posted 1 day ago by Value Spectrum Technologies LLC

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Negotiable
Undetermined
Remote
Remote
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Amazon Connect Amazon DynamoDB Amazon Lex Amazon Web Services (AWS) API Gateway Application Programming Interface (API) Artificial Intelligence AWS Identity And Access Management (IAM) Banking Business Logic Constituent Relationship Management Core Banking Customer Relationship Management (CRM) Software Data Encryption Data Privacy Laws Encryption Interactive Voice Response Java (Programming Language) Lex (Software) Python (Programming Language) React.js Secure Coding Software Coding Software Development Stakeholder Management User Interface Web Applications Workflows

Summary: We are seeking a Senior Developer with extensive experience in Amazon Connect and AWS Marketplace solutions to create scalable customer interaction platforms for banking applications. The role focuses on developing conversational experiences and integrating backend services using Java, Python, and React. The ideal candidate will ensure compliance with banking security and regulatory standards while collaborating with various stakeholders. This position is fully remote.

Key Responsibilities:

  • Design, develop, and enhance Amazon Connect contact center solutions for banking customers.
  • Implement Assisted Channels (voice, chat, callbacks) using Amazon Connect.
  • Integrate Amazon Lex for conversational AI capabilities (IVR, chatbots, self-service).
  • Develop backend services using Java and Python for customer workflows and business logic.
  • Build and maintain React-based web interfaces for agent and customer-facing applications.
  • Configure and manage AWS Marketplace PODs for Amazon Connect deployments.
  • Integrate Amazon Connect with core banking systems, CRM, and third-party services.
  • Ensure solutions comply with banking security, data privacy, and regulatory standards.
  • Implement monitoring, logging, and alerting using AWS native tools.
  • Collaborate with architects, QA, and business stakeholders to deliver end-to-end solutions.
  • Perform code reviews, optimize performance, and follow secure coding best practices.

Key Skills:

  • 7+ years of software development experience.
  • Strong hands-on experience with Amazon Connect.
  • Experience integrating Amazon Lex with Amazon Connect.
  • Proficiency in Java and Python for backend development.
  • Strong experience with React for UI development.
  • Knowledge of AWS services (Lambda, API Gateway, DynamoDB, S3, IAM).
  • Experience deploying solutions via AWS Marketplace.
  • Understanding of banking workflows, IVR flows, and customer service processes.
  • Strong understanding of security, encryption, and compliance in BFSI environments.

Salary (Rate): £60,000 yearly

City: undetermined

Country: undetermined

Working Arrangements: remote

IR35 Status: undetermined

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

Role Overview:
We are seeking a Senior Developer with strong experience in Amazon Connect, AWS Marketplace POD-based solutions, and Assisted Channels to design and build scalable, secure, and compliant customer interaction platforms for banking applications. The role involves developing conversational experiences using Amazon Lex, integrating backend services, and building modern web applications using Java, Python, and React.

Key Responsibilities
Design, develop, and enhance Amazon Connect contact center solutions for banking customers.
Implement Assisted Channels (voice, chat, callbacks) using Amazon Connect.
Integrate Amazon Lex for conversational AI capabilities (IVR, chatbots, self-service).
Develop backend services using Java and Python for customer workflows and business logic.
Build and maintain React-based web interfaces for agent and customer-facing applications.
Configure and manage AWS Marketplace PODs for Amazon Connect deployments.
Integrate Amazon Connect with core banking systems, CRM, and third-party services.
Ensure solutions comply with banking security, data privacy, and regulatory standards.
Implement monitoring, logging, and alerting using AWS native tools.
Collaborate with architects, QA, and business stakeholders to deliver end-to-end solutions.
Perform code reviews, optimize performance, and follow secure coding best practices.

Required Skills & Qualifications
7+ years of software development experience.
Strong hands-on experience with Amazon Connect.
Experience integrating Amazon Lex with Amazon Connect.
Proficiency in Java and Python for backend development.
Strong experience with React for UI development.
Knowledge of AWS services (Lambda, API Gateway, DynamoDB, S3, IAM).
Experience deploying solutions via AWS Marketplace.
Understanding of banking workflows, IVR flows, and customer service processes.
Strong understanding of security, encryption, and compliance in BFSI environments.

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