Client: Social MediaContract Duration: 12 monthsLocation: Fully Remote from UKJob Responsibilities: Monitor our different dashboards to identify trends impacting our tier 1 tier 2 support queues Deepdive on trends and support cases to identify and validate assumptions on possible root causes Document and present root cause analysis to XFNs and Leaders to help get alignment on resolution paths. Non Negotiable Skills :Experience with SQL and Data Analysis (5+ Years of experience)Ability to present to LeadershipExperience with Reporting and Tooling











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