Senior Configuration Analyst
Posted 1 week ago by InfoSec People Ltd
£63 Per hour
Undetermined
Remote
Cardiff, Wales, United Kingdom
Summary: The role of Senior Configuration Analyst involves enhancing CMDB maturity and service visibility for a leading insurance organization through hands-on delivery of ServiceNow's Service Mapping module. The position requires expertise in top-down service mapping, aligning data to CSDM v4.0, and working closely with technical teams. This is a business-critical project that offers the opportunity to collaborate with a respected ServiceNow function. The contract is initially for three months and is remote-based within the UK.
Key Responsibilities:
- Delivering top-down Service Mapping using ServiceNow’s Service Mapping module
- Mapping application and business services end-to-end across cloud (AWS/Azure) and on-prem environments
- Tuning patterns and MID Servers to support Discovery and dependency resolution
- Aligning data to CSDM v4.0 and improving CMDB health
- Working closely with technical teams to validate maps and CI relationships
- Supporting technical workshops and feeding into CMDB governance
Key Skills:
- Hands-on experience with top-down service mapping using ServiceNow
- Solid understanding of Discovery, CMDB population and pattern-based mapping
- Familiarity with traffic-based discovery, MID Server deployment and custom pattern tuning
- Strong knowledge of CSDM, CI relationships and reconciliation
- Background working in large enterprise environments with complex estates
Salary (Rate): £62.50/hr
City: Cardiff
Country: United Kingdom
Working Arrangements: remote
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Contract ServiceNow CMDB Analyst Remote (UK), £500 per day, Initial 3-month contract
We’re supporting a leading organisation in the insurance sector with a project to enhance their CMDB maturity and service visibility across hybrid environments. This is a hands-on delivery role requiring proven experience with ServiceNow’s Service Mapping module, specifically top-down service mapping from business services through to underlying infrastructure.
What you’ll be doing:
- Delivering top-down Service Mapping using ServiceNow’s Service Mapping module
- Mapping application and business services end-to-end across cloud (AWS/Azure) and on-prem environments
- Tuning patterns and MID Servers to support Discovery and dependency resolution
- Aligning data to CSDM v4.0 and improving CMDB health
- Working closely with technical teams to validate maps and CI relationships
- Supporting technical workshops and feeding into CMDB governance
What we’re looking for:
- Hands-on experience with top-down service mapping using ServiceNow
- Solid understanding of Discovery, CMDB population and pattern-based mapping
- Familiarity with traffic-based discovery, MID Server deployment and custom pattern tuning
- Strong knowledge of CSDM, CI relationships and reconciliation
- Background working in large enterprise environments with complex estates
This project is business-critical and highly visible, offering the chance to work alongside a well-regarded ServiceNow function. If you’re interested, apply now or reach out to matthew@infosecpeople.co.uk for more information.