Senior Business Process Consultant ServiceNow HRSD

We are looking for an experienced Senior Business Process Consultant with strong expertise in HR operations and ServiceNow HR Service Delivery (HRSD).

The ideal candidate will have hands-on experience in HR process transformation, ServiceNow HRSD implementations, business process optimization, and stakeholder management.

Key Responsibilities

• Lead client workshops to gather business requirements and identify HR process improvement opportunities.
• Analyze current HR processes and design optimized future-state workflows using ServiceNow HRSD.
• Translate business requirements into functional specifications, user stories, process flows, and test cases.
• Collaborate with technical teams on HRSD configuration, implementation, testing, and deployment.
• Support UAT, change management, stakeholder engagement, and platform adoption.

Mandatory Technical Areas

• ServiceNow HR Case Management, COE, COE Security Policies, HR Criteria, HR Services, Assignment Rules, and Matching Rules.
• Knowledge Management and Employee Service Center.
• Virtual Agent, Live Chat, and Advanced Work Assignment.
• HR Agent Workspace and Universal Request.
• HR Lifecycle Events and Employee Journey Management.
• ServiceNow upgrades, cloning, and deployments.
• Backend and frontend development.
• Reporting and dashboards.
• UI and data translations.
• Automated Test Framework (ATF).

Required Qualifications

• Bachelor's degree in HR, Business, Information Systems, or a related field.
• 8+ years of HR experience with strong knowledge of HR Service Delivery models.
• 5+ years of relevant experience as an HRSD Business Process Consultant.
• Strong understanding of HR Case Management, Knowledge Management, Lifecycle Events, and HR data privacy.
• Excellent communication, client facilitation, and stakeholder management skills.

Preferred Qualifications

• ServiceNow CSA and CAD certifications.
• ServiceNow HRSD Implementation Specialist certification.
• ITSM certification and experience.
• CTA or CMA certifications are an added advantage.
• Experience with Workday, SuccessFactors, UKG, Oracle HCM, and payroll integrations.
• Knowledge of Agile/Scrum methodologies and global HR operations.