Key Requirements
- 5+ years of experience as a Business Analyst or Project Manager
- Strong experience with ServiceNow or similar ITSM platforms
- Experience analyzing and reconciling large ticket/backlog environments
- Strong knowledge of SDLC, Agile, and Project Management methodologies
- Experience with process improvement, workflow design, and intake management
- Familiarity with Snowflake Data Platform
- Proficiency in Excel and Smartsheet
- Excellent stakeholder management and communication skills
Nice to Have
- Power BI experience
- AI/Automation project exposure
- PMP or Prosci certification
- Experience supporting Data, Analytics, or Enterprise Operations teams