QUALIFICATIONS
Education Required: Bachelor’s Degree in Information Technology, Computer Science, or a closely related discipline.
Preferred: Master’s Degree in a related field.
Experience Required
Minimum 5+ years of experience working in an IT discipline (software engineering, system architecture, or cloud infrastructure).
Minimum 5+ years of experience partnering with business disciplines to translate business capabilities into technical requirements.
Preferred
- Hands-on experience architecting and implementing Conversational AI platforms, particularly within Google Cloud's ecosystem (Dialogflow, GECX, AI Agents).
- Experience integrating chat platforms with enterprise contact center solutions (e.g., Genesys).
- Health Insurance or regulated industry business knowledge.
- Technical Skills & Stack (Chat Platform Focus)
- Cloud & Infrastructure: Google Cloud Platform (Google Cloud Platform) expertise (Cloud Run, Pub/Sub, Firestore, BigQuery, etc.), Cloud-Native Architecture, Terraform / Infrastructure as Code.
- Conversational AI & Integrations: Gemini Enterprise for Customer Experience (GECX), Google Dialogflow, AI Agents, IVA Voice, Genesys Integration.
- Backend & Web Technologies: TypeScript, Node.js, WebSockets, Distributed Systems Design.
- Engineering Practices: CI/CD pipelines, comprehensive observability/monitoring/logging strategies, high-throughput/low-latency system design, application security, and authentication patterns.
Certifications Preferred
Google Cloud Architect Certification
Enterprise Architect (SCEA)
Project Management / Agile Certifications
Rate:
Not specified
Location:
Remote
IR35 Status:
Not specified
Remote Status:
Remote
Industry:
IT
Seniority Level:
Senior