The Role
You'll play a key role in supporting, maintaining and enhancing a wide range of applications while helping ensure a smooth transition of services from existing teams. Working closely with users, suppliers and technical colleagues, you'll troubleshoot issues, deliver improvements and contribute to the ongoing stability and development of critical systems.
Key responsibilities include:
- Supporting and maintaining business-critical applications
- Investigating and resolving complex technical issues and escalations
- Developing enhancements and fixes across existing systems
- Supporting integrations, data flows and reporting solutions
- Working with stakeholders to understand requirements and provide technical guidance
- Supporting service transition, knowledge transfer and documentation activities
- Collaborating with suppliers, project teams and operational support functions
- Contributing to application modernisation and continuous improvement initiatives
What We're Looking For
- Strong background in application support with development experience
- Excellent communication and stakeholder management skills
- Ability to explain technical concepts to non-technical audiences
- Experience working within Agile and structured project delivery environments
- Strong analytical and troubleshooting skills
- Ability to quickly absorb knowledge and support operationally critical services
Technical Experience
- You'll have practical experience across a number of the following technologies:
- C#
- .NET
- SQL Server
- Database Scripting
- APIs and system integrations
- ETL technologies
- SSIS
- SSAS
- SharePoint
- Source control tools
- Cloud technologies
- Power Platform
- Power BI
- Business Objects
- MDX
- Automation technologies
- Business Intelligence solutions