Senior Account Manager | TikTok Shop & Affiliate

Z Media | Remote (UK or work from anywhere) | Contract | Full-time hours | Competitive base + performance bonus

We're hiring a Senior Account Manager to own client strategy across 3-4 of our biggest TikTok Shop accounts at Z Media. This role doesn't sit on the sidelines of social commerce. It runs it. Quick heads-up before you read on. This won't read like most agency job ads. We're being upfront about what this role actually is, what we offer, and what we expect. The wrong fit costs both of us time, so we'd rather you self-select in or out now.

About Z Media

We've driven $100M+ GMV through TikTok Shop for some of the biggest beauty, wellness, and lifestyle brands in the UK. We've been a TikTok partner since the platform's early days. Z Media is the agency arm of a wider ecosystem we're building around TikTok Shop. Product plays, infrastructure plays, and adjacent businesses sitting alongside the agency. The agency is the cash flow engine. The bigger play is what comes next.

Who you'll work with

You'll report directly to our strategy lead and founder. No layers. You'll be close enough to the decisions to shape them, not just execute them.

The seat

Own 3-4 client accounts end-to-end. Strategy, delivery, relationship. Manage 2 direct reports + freelancers. Run client calls, set agendas, drive outcomes. You own the relationship. Spot upsell opportunities and shape the commercial conversation with founder-clients.

What you'll actually be doing

The mix flexes week to week, but in any given period you'll be:

• On strategy and growth
• Owning client strategy across your portfolio, with affiliates at the centre
• Building affiliate communities that compound over time
• Designing competition strategies that drive content volume and GMV
• Shaping messaging strategy and outreach approach across creators

On client work

• Managing client relationships end-to-end
• Running client calls, setting agendas, driving outcomes
• Being proactive with clients, bringing recommendations before they ask
• Handling commercial conversations and spotting upsell opportunities

On execution and operations

• Negotiating with creator and CAP agencies
• Handling creator escalations when they need senior attention
• A/B testing content, messaging, offers, and creator strategies
• Reporting on performance with insight, not just numbers
• Getting your hands dirty when the work needs you in it

On building the engine

• Improving processes and building scalable systems
• Templatising what works so the team can run it without you
• Creating SOPs that hold up under pace
• Driving things forward when momentum stalls

How we work

We hire smart people, give them real responsibility, get out of the way, and pay them properly when they deliver. That's the deal. We're not a big agency with cushy off-sites and slow processes. We're not heavy on meetings, decks for the sake of decks, or month-long feedback cycles. We don't do politics. We move fast because the TikTok Shop space is moving faster, and the agencies that survive will be the ones that keep up. What we are: a small team that ships work that wins. We bring relentless hustle, creativity, and accountability to every account we run. We're direct, we're fast, and we're ambitious. If that sounds like you, keep reading. We're entrepreneurs running an agency, not agency people pretending to be entrepreneurs. That matters because it changes how decisions get made, how fast we ship, and what we ask of the people we hire.

Two non-negotiables

• 3+ years running TikTok Shop, creator commerce, affiliate, or social commerce at agency or in-house. You've personally moved a GMV or affiliate retention number, not just managed someone who did.
• You can make decisions on your own. If you need approval on every message, sign-off on every recommendation, or hand-holding through every client situation, you'll fail in this seat. We back our people 100%, but we expect you to back yourself first.

Strong signals

• You've owned a client P&L personally
• You've negotiated with CAP agencies, run creator competitions, managed affiliate programs at scale
• You've worked in a small team and miss the speed
• You've thought "I could run this account better than my AD"
• You've thought about starting your own thing but want the upside without the founder risk

Bonus if you speak French, Spanish, or German (we're expanding cross-border)

You read this far and the honesty made you lean in, not bail

What we actually offer

This is where it gets interesting. We're not selling you a job. We're selling you a seat in a business that's becoming an ecosystem. Z Media is profitable and growing, but the bigger picture is what we're building around it. The right SAM doesn't just run accounts in a box. They get pulled into what we're building next. There's no fixed career ladder here because the business isn't a ladder. There are multiple paths depending on where you fit best and what you want to build:

• General Manager of one of the adjacent businesses as it scales
• Co-founder of a spin-out we're incubating, with real equity
• Account Director / Head of Client Services at Z Media as we grow the agency
• Commercial lead on the infrastructure side
• Or another path we haven't named yet.

The space is moving and so are we

If you're entrepreneurial, if you've wanted to build something yourself but didn't want to take on the full risk of starting from zero, this seat gives you that without the cold-start problem. You plug into something that's already working, you help shape what comes next, and you participate in the upside.

Compensation and structure

Competitive base salary depending on experience Performance bonus tied to client retention and GMV growth. We pay generously when clients re-sign because you've delivered. That bonus is uncapped and we mean it. Equity-style upside for the right person as adjacent businesses scale (co-founder track on spin-outs is a real path, not a hypothetical) First refusal on roles as adjacent businesses scale Work from anywhere. UK-based preferred, but if you want to work from Barcelona, Bali, or Buenos Aires for a stretch, we don't care. Do the work, deliver the results, the rest is yours. Full-time hours with occasional team meetups

Structure

Everyone at Z Media joins as a contractor first. That's how we work. It gives both sides a clean way to start. You invoice us monthly, we pay you monthly. For the right person, there's a path to a permanent arrangement. We'll talk about it on the call.

The honest part

Standards are high. Clients are demanding. Pace is fast and won't slow down. We expect you to operate at the level of the senior team from week one, not week ten. If you mess up, we'll tell you directly. We won't dress it up. Same goes the other way, if we mess up, you tell us. That's how this works. There's real ownership, real upside and no hiding.

Process

Send a 3-min Loom answering: "Walk me through the last TikTok Shop or social commerce account or campaign you owned. What was the situation, what did you do, what happened to the numbers." Strong Loom = first call within 72 hours. We move fast because the right people don't sit on the market. If any of this resonated and you've been waiting for the right thing to come along, this might be it. Send us your Loom.